Dialpad: Some customers in North America may be experiencing issues with call audio
Affected components: Telephony Infrastructure: Outbound CallsTelephony Infrastructure: Inbound Calls
Timeline of updates
- investigating
We are currently investigating this issue.
- monitoring
A fix has been implemented and we are monitoring the results.
- resolved
This incident has been resolved.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.
How the archive is checked, and what it cannot prove.
First version captured
In the 2026-10-17 checkpoint, timestamped by FreeTSA and DigiCert on . Record hash
482096020611e869…
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Dialpad, started 2025-05-09 17:43 UTC, resolved after 39 min, 3 update(s).
- Title
- Some customers in North America may be experiencing issues with call audio
- Vendor
- Dialpad
- Date
- URL
- https://rewindex.com/company/dialpad/incidents/htn5jn2zvm4g
Dialpad profileRecent Dialpad incidentsAll outages on May 9, 2025Dialpad in May 2025MarkdownJSON