# Dialpad: Some customers in North America may be experiencing issues with call audio

> Dialpad status incident “Some customers in North America may be experiencing issues with call audio” on 2025-05-09: impact minor (vendor’s label), 39 min, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/dialpad/incidents/htn5jn2zvm4g
Last updated: 2025-05-09T18:23:14Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-05-09 17:43 UTC · Resolved: 2025-05-09 18:23 UTC · Duration: 39 min
- Updates: 3 · Affected components: Telephony Infrastructure: Outbound Calls, Telephony Infrastructure: Inbound Calls
- [Vendor status page: https://stspg.io/g6y0ypsn6zrh](https://stspg.io/g6y0ypsn6zrh)
- [Company: Dialpad](https://rewindex.com/company/dialpad.md)

## Timeline of updates

- **investigating** 2025-05-09 17:43 UTC: We are currently investigating this issue.
- **monitoring** 2025-05-09 17:49 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-05-09 18:23 UTC: This incident has been resolved.

## Cite this

Status incident (vendor impact label: minor) posted by Dialpad, started 2025-05-09 17:43 UTC, resolved after 39 min, 3 update(s).

- Canonical URL: https://rewindex.com/company/dialpad/incidents/htn5jn2zvm4g
- Citation: Dialpad, “Some customers in North America may be experiencing issues with call audio” (2025-05-09 17:43 UTC). Archived by Rewindex: https://rewindex.com/company/dialpad/incidents/htn5jn2zvm4g (CC BY 4.0).
- Markdown link: `[Dialpad: Some customers in North America may be experiencing issues with call audio (2025-05-09)](https://rewindex.com/company/dialpad/incidents/htn5jn2zvm4g)`


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Canonical: https://rewindex.com/company/dialpad/incidents/htn5jn2zvm4g · Markdown: https://rewindex.com/company/dialpad/incidents/htn5jn2zvm4g.md · JSON: https://rewindex.com/api/v1/companies/dialpad/incidents/htn5jn2zvm4g · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T21:55:22.153Z