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Dialpad: We are investigating potential issues with calling

Impact: majorStatus: resolvedStarted Resolved (2.0 h)3 updatesSource: stspg.io (opens in new tab)
Summary

Dialpad reported a major incident affecting inbound and outbound calls starting 2026-04-08 19:17 UTC. A fix was implemented by 2026-04-08 19:44 UTC, and the incident was resolved at 2026-04-08 21:18 UTC after 2 h 1 min.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Telephony Infrastructure: Outbound CallsTelephony Infrastructure: Inbound Calls

Timeline of updates

  1. investigating

    We are currently investigating this issue.

  2. monitoring

    A fix has been implemented and we are monitoring the results.

  3. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Dialpad profile · Recent Dialpad incidents · Markdown · JSON