# Dialpad: We are investigating potential issues with calling

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-04-08 19:17 UTC · Resolved: 2026-04-08 21:18 UTC · Duration: 2.0 h
- Updates: 3 · Affected components: Telephony Infrastructure: Outbound Calls, Telephony Infrastructure: Inbound Calls
- [Vendor status page: https://stspg.io/9q5v1k2wrh95](https://stspg.io/9q5v1k2wrh95)
- [Company: Dialpad](https://rewindex.com/company/dialpad.md)

## Summary

Dialpad reported a major incident affecting inbound and outbound calls starting 2026-04-08 19:17 UTC. A fix was implemented by 2026-04-08 19:44 UTC, and the incident was resolved at 2026-04-08 21:18 UTC after 2 h 1 min. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-04-08 19:17 UTC: We are currently investigating this issue.
- **monitoring** 2026-04-08 19:44 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-04-08 21:18 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-04-08 19:17 UTC: [Major incident: We are investigating potential issues with calling](https://rewindex.com/change/if1987ffc9e21d1.md)


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Canonical: https://rewindex.com/company/dialpad/incidents/c7yyp9m506p9 · Markdown: https://rewindex.com/company/dialpad/incidents/c7yyp9m506p9.md · JSON: https://rewindex.com/api/v1/companies/dialpad/incidents/c7yyp9m506p9 · Generated 2026-10-18T10:34:48.847Z