Dialpad: Customers experiencing difficulty making calls and joining meetings.

Impact: criticalStatus: resolvedStarted 2025-06-12 18:09 UTCResolved 2025-06-12 21:57 UTC (3.8 h)9 updatesSource: stspg.io

Summary

Dialpad reported a critical outage affecting calls, meeting access, messaging and logins, citing a widespread Google Cloud outage. It started at 2025-06-12 18:09 UTC and was resolved at 2025-06-12 21:57 UTC, lasting 3 h 47 min; Dialpad reported implementing a fix and monitoring recovery.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: MeetingsTelephony Infrastructure: Outbound CallsTelephony Infrastructure: Inbound CallsGoogle Cloud PlatformApplicationContact CenterMessaging

Timeline of updates

investigating2025-06-12 18:09 UTC
We are currently investigating this issue.
investigating2025-06-12 18:15 UTC
We are continuing to investigate this issue.
investigating2025-06-12 18:16 UTC
We are continuing to investigate this issue.
investigating2025-06-12 18:21 UTC
We are continuing to investigate this issue.
investigating2025-06-12 18:27 UTC
We are currently investigating this issue. If you are having difficulty contacting Dialpad Support, please visit https://help.dialpad.com and follow the instructions in the banner at the top of the page.
identified2025-06-12 19:03 UTC
The issue has been identified and a fix is being implemented.
identified2025-06-12 19:32 UTC
We are aware of a widespread Google Cloud outage that began on June 12, 2025. As Dialpad relies on Google Cloud for certain functionalities, this outage is currently impacting our services, and you may experience issues such as login failures or disruptions in call and messaging capabilities. What’s Happening? According to reports from Downdetector and other sources, this global outage is affecting numerous platforms that depend on Google’s infrastructure, including Dialpad, due to issues with Google’s Identity and Access Management services. This has caused widespread disruptions for businesses worldwide. Our Response Our team is actively monitoring the situation and working closely with Google to ensure services are restored as quickly as possible. Google is addressing the issue, and we are committed to keeping you informed as updates become available. Please check our Dialpad Status Page for real-time updates on service status. What You Can Do Stay updated on the outage via Dialpad's Status Page at https://status.dialpad.com, Downdetector (https://downdetector.com/status/google) or Google’s Cloud Service Health Dashboard (https://status.cloud.google.com). We understand how critical our services are to your business, and we sincerely apologize for the inconvenience caused by this outage. Our team is doing everything possible to minimize disruption and restore full functionality as soon as Google resolves the issue.
monitoring2025-06-12 20:35 UTC
A fix has been implemented and we are monitoring the results.
resolved2025-06-12 21:57 UTC
This incident has been resolved.

Rewindex changes for this incident

Critical incident: Customers experiencing difficulty making calls and joining meetings. 2025-06-12 18:09 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Dialpad profile · Recent Dialpad incidents · Markdown · JSON