Changes / Dialpad / Customers experiencing difficulty making calls and joining meetings.
Dialpad: Critical incident: Customers experiencing difficulty making calls and joining meetings.
Summary
Summary pending. The diff below shows exactly what changed.
What changed
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After: Customers experiencing difficulty making calls and joining meetings.
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After: critical
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After: resolved
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After: 2025-06-12 18:09 UTC
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After: 2025-06-12 21:57 UTC
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After: Application, Contact Center, Google Cloud Platform, Meetings, Messaging, Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls
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After: We are currently investigating this issue.
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After: We are continuing to investigate this issue.
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After: We are continuing to investigate this issue.
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After: We are continuing to investigate this issue.
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After: We are currently investigating this issue.
If you are having difficulty contacting Dialpad Support, please visit https://help.dialpad.com and follow the instructions in the banner at the top of the page.
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After: The issue has been identified and a fix is being implemented.
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After: We are aware of a widespread Google Cloud outage that began on June 12, 2025. As Dialpad relies on Google Cloud for certain functionalities, this outage is currently impacting our services, and you may experience issues such as login failures or disruptions in call and messaging capabilities.
What’s Happening?
According to reports from Downdetector and other sources, this global outage is affecting numerous platforms that depend on Google’s infrastructure, including Dialpad, due to issues with Google’s Identity and Access Management services. This has caused widespread disruptions for businesses worldwide.
Our Response
Our team is actively monitoring the situation and working closely with Google to ensure services are restored as quickly as possible. Google is addressing the issue, and we are committed to keeping you informed as updates become available. Please check our Dialpad Status Page for real-time updates on service status.
What You Can Do
Stay updated on the outage via Dialpad's Status Page at https://status.dialpad.com, Downdetector (https://downdetector.com/status/google) or Google’s Cloud Service Health Dashboard (https://status.cloud.google.com).
We understand how critical our services are to your business, and we sincerely apologize for the inconvenience caused by this outage. Our team is doing everything possible to minimize disruption and restore full functionality as soon as Google resolves the issue.
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After: A fix has been implemented and we are monitoring the results.
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After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Customers experiencing difficulty making calls and joining meetings. (this change) | Major incident |