Dialpad: Some users with US toll-free or midwest toll numbers may have had trouble with new or ongoing calls
Affected components: Telephony Infrastructure: Outbound CallsTelephony Infrastructure: Inbound Calls
Timeline of updates
- monitoring
Network issue in the midwest US impacted some new and existing calls in the region. The incident lasted approximately 6 minutes and traffic has been successfully rerouted.
- monitoring
We are continuing to monitor for any further issues.
- resolved
This incident has been resolved.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.
How the archive is checked, and what it cannot prove.
First version captured
In the 2026-10-17 checkpoint, timestamped by FreeTSA and DigiCert on . Record hash
288f04e7a657c88f…
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Dialpad, started 2026-09-15 16:08 UTC, resolved after 19 min, 3 update(s).
- Title
- Some users with US toll-free or midwest toll numbers may have had trouble with new or ongoing calls
- Vendor
- Dialpad
- Date
- URL
- https://rewindex.com/company/dialpad/incidents/503b8r032dyq
Dialpad profileRecent Dialpad incidentsAll outages on September 15, 2026Dialpad in September 2026MarkdownJSON