# Dialpad: Some users with US toll-free or midwest toll numbers may have had trouble with new or ongoing calls

> Dialpad status incident “Some users with US toll-free or midwest toll numbers may have had trouble with new or ongoing calls” on 2026-09-15: impact minor (vendor’s label), 19 min, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/dialpad/incidents/503b8r032dyq
Last updated: 2026-09-15T16:27:46Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-15 16:08 UTC · Resolved: 2026-09-15 16:27 UTC · Duration: 19 min
- Updates: 3 · Affected components: Telephony Infrastructure: Outbound Calls, Telephony Infrastructure: Inbound Calls
- [Vendor status page: https://stspg.io/rxb505mn26fb](https://stspg.io/rxb505mn26fb)
- [Company: Dialpad](https://rewindex.com/company/dialpad.md)

## Timeline of updates

- **monitoring** 2026-09-15 16:08 UTC: Network issue in the midwest US impacted some new and existing calls in the region. The incident lasted approximately 6 minutes and traffic has been successfully rerouted.
- **monitoring** 2026-09-15 16:09 UTC: We are continuing to monitor for any further issues.
- **resolved** 2026-09-15 16:27 UTC: This incident has been resolved.

## Cite this

Status incident (vendor impact label: minor) posted by Dialpad, started 2026-09-15 16:08 UTC, resolved after 19 min, 3 update(s).

- Canonical URL: https://rewindex.com/company/dialpad/incidents/503b8r032dyq
- Citation: Dialpad, “Some users with US toll-free or midwest toll numbers may have had trouble with new or ongoing calls” (2026-09-15 16:08 UTC). Archived by Rewindex: https://rewindex.com/company/dialpad/incidents/503b8r032dyq (CC BY 4.0).
- Markdown link: `[Dialpad: Some users with US toll-free or midwest toll numbers may have had trouble with new or ongoing calls (2026-09-15)](https://rewindex.com/company/dialpad/incidents/503b8r032dyq)`


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Canonical: https://rewindex.com/company/dialpad/incidents/503b8r032dyq · Markdown: https://rewindex.com/company/dialpad/incidents/503b8r032dyq.md · JSON: https://rewindex.com/api/v1/companies/dialpad/incidents/503b8r032dyq · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:57:54.936Z