Companies / Dialpad / incidents

Dialpad: Some customers may be experiencing issues with IVR

Impact: majorStatus: resolvedStarted Resolved (5.5 h)8 updatesSource: stspg.io (opens in new tab)
Summary

Dialpad reported a major Omnichannel incident affecting IVR for some customers, starting 2026-05-20 18:58 UTC and resolved 2026-05-21 00:26 UTC, lasting 5 h 28 min. A fix was implemented and monitored; no cause was stated.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Omnichannel

Timeline of updates

  1. investigating

    We are currently investigating this issue.

  2. investigating

    We are continuing to investigate this issue.

  3. investigating

    We are currently investigating this issue.

  4. investigating

    We are currently investigating this issue.

  5. investigating

    We are currently investigating this issue.

  6. identified

    The issue has been identified and a fix is being implemented.

  7. monitoring

    A fix has been implemented and we are monitoring the results.

  8. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Dialpad profile · Recent Dialpad incidents · Markdown · JSON