Changes / Dialpad / Some customers may be experiencing issues with IVR
Dialpad: Major incident: Some customers may be experiencing issues with IVR
Summary
Dialpad reported a major Omnichannel incident affecting IVR for some customers, starting 2026-05-20 18:58 UTC and resolved 2026-05-21 00:26 UTC, lasting 5 h 28 min. A fix was implemented and monitored; no cause was stated.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
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After: Some customers may be experiencing issues with IVR
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After: major
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After: resolved
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After: 2026-05-20 18:58 UTC
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After: 2026-05-21 00:26 UTC
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After: Omnichannel
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After: We are currently investigating this issue.
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After: We are continuing to investigate this issue.
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After: We are currently investigating this issue.
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After: We are currently investigating this issue.
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After: We are currently investigating this issue.
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After: The issue has been identified and a fix is being implemented.
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After: A fix has been implemented and we are monitoring the results.
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After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Some customers may be experiencing issues with IVR (this change) Dialpad reported a major Omnichannel incident affecting IVR for some customers, starting 2026-05-20 18:58 UTC and resolved 2026-05-21 00:26 UTC, lasting 5 h 28 min. A fix was implemented and monitored; no cause was stated. | Major incident |