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Dialpad: Some customers in Australia may be experiencing a degradation in sending and receiving SMS and MMS messages.

No impact listedStatus: resolvedStarted Resolved (7.6 h)12 updatesstspg.io (opens in new tab)

Affected components: WebsiteCarrier Networks: Local NumbersMeetingsTelephony Infrastructure: Outbound CallsCarrier Networks: Toll-Free NumbersTelephony Infrastructure: Inbound CallsGoogle Cloud PlatformOmnichannelIntegrationsDialpad AiApplicationContact CenterCarrier Networks: MessagingAnalyticsAi AgentAPI PlatformMessaging

Timeline of updates

  1. investigating

    We are currently investigating this issue.

  2. investigating

    We are continuing to investigate this issue.

  3. investigating

    We are continuing to investigate this issue.

  4. investigating

    We are continuing to investigate this issue.

  5. investigating

    We are continuing to investigate this issue.

  6. investigating

    We are continuing to investigate this issue.

  7. investigating

    We are continuing to investigate this issue.

  8. investigating

    We are continuing to investigate this issue.

  9. monitoring

    The service is being monitored.

  10. investigating

    The service is being monitored.

  11. monitoring

    The service is being monitored.

  12. resolved

    The service returned to normal operation.

Archive proof

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How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: none) posted by Dialpad, started 2025-05-11 02:30 UTC, resolved after 7.6 h, 12 update(s).

Title
Some customers in Australia may be experiencing a degradation in sending and receiving SMS and MMS messages.
Vendor
Dialpad
Date
URL
https://rewindex.com/company/dialpad/incidents/9ww8j385dnpg

Dialpad profileRecent Dialpad incidentsAll outages on May 11, 2025Dialpad in May 2025MarkdownJSON