# Dialpad: Some customers in Australia may be experiencing a degradation in sending and receiving SMS and MMS messages.

> Dialpad status incident “Some customers in Australia may be experiencing a degradation in sending and receiving SMS and MMS messages.” on 2025-05-11: impact none (vendor’s label), 7.6 h, 12 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/dialpad/incidents/9ww8j385dnpg
Last updated: 2025-05-11T10:08:41Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-05-11 02:30 UTC · Resolved: 2025-05-11 10:08 UTC · Duration: 7.6 h
- Updates: 12 · Affected components: Website, Carrier Networks: Local Numbers, Meetings, Telephony Infrastructure: Outbound Calls, Carrier Networks: Toll-Free Numbers, Telephony Infrastructure: Inbound Calls, Google Cloud Platform, Omnichannel, Integrations, Dialpad Ai, Application, Contact Center, Carrier Networks: Messaging, Analytics, Ai Agent, API Platform, Messaging
- [Vendor status page: https://stspg.io/b2txt11656kz](https://stspg.io/b2txt11656kz)
- [Company: Dialpad](https://rewindex.com/company/dialpad.md)

## Timeline of updates

- **investigating** 2025-05-11 02:30 UTC: We are currently investigating this issue.
- **investigating** 2025-05-11 03:24 UTC: We are continuing to investigate this issue.
- **investigating** 2025-05-11 03:29 UTC: We are continuing to investigate this issue.
- **investigating** 2025-05-11 04:14 UTC: We are continuing to investigate this issue.
- **investigating** 2025-05-11 05:14 UTC: We are continuing to investigate this issue.
- **investigating** 2025-05-11 06:14 UTC: We are continuing to investigate this issue.
- **investigating** 2025-05-11 07:29 UTC: We are continuing to investigate this issue.
- **investigating** 2025-05-11 08:30 UTC: We are continuing to investigate this issue.
- **monitoring** 2025-05-11 09:39 UTC: The service is being monitored.
- **investigating** 2025-05-11 09:41 UTC: The service is being monitored.
- **monitoring** 2025-05-11 09:42 UTC: The service is being monitored.
- **resolved** 2025-05-11 10:08 UTC: The service returned to normal operation.

## Cite this

Status incident (vendor impact label: none) posted by Dialpad, started 2025-05-11 02:30 UTC, resolved after 7.6 h, 12 update(s).

- Canonical URL: https://rewindex.com/company/dialpad/incidents/9ww8j385dnpg
- Citation: Dialpad, “Some customers in Australia may be experiencing a degradation in sending and receiving SMS and MMS messages.” (2025-05-11 02:30 UTC). Archived by Rewindex: https://rewindex.com/company/dialpad/incidents/9ww8j385dnpg (CC BY 4.0).
- Markdown link: `[Dialpad: Some customers in Australia may be experiencing a degradation in sending and receiving SMS and MMS messages. (2025-05-11)](https://rewindex.com/company/dialpad/incidents/9ww8j385dnpg)`


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Canonical: https://rewindex.com/company/dialpad/incidents/9ww8j385dnpg · Markdown: https://rewindex.com/company/dialpad/incidents/9ww8j385dnpg.md · JSON: https://rewindex.com/api/v1/companies/dialpad/incidents/9ww8j385dnpg · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:37:16.847Z