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Dialpad: Some customers may be experiencing delays in platform functions

Affected components: Telephony Infrastructure: Inbound CallsGoogle Cloud PlatformOmnichannelApplicationContact CenterAPI PlatformMessaging

Timeline of updates

1. investigating2026-01-13 17:37 UTC

   Some customers may be experiencing intermittent issues affecting various platform functions, including inbound/outbound calling, message delivery, and agent status synchronization. Our engineering team is actively working on a resolution. In the meantime, agents can manually update their status by clicking the 'Refresh' button within the application.

2. identified2026-01-13 17:52 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring2026-01-13 17:58 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved2026-01-13 20:38 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Dialpad profile · Recent Dialpad incidents · Markdown · JSON