# Dialpad: Some customers may be experiencing delays in platform functions

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-01-13 17:37 UTC · Resolved: 2026-01-13 20:38 UTC · Duration: 3.0 h
- Updates: 4 · Affected components: Telephony Infrastructure: Inbound Calls, Google Cloud Platform, Omnichannel, Application, Contact Center, API Platform, Messaging
- [Vendor status page: https://stspg.io/8z97l4706ybs](https://stspg.io/8z97l4706ybs)
- [Company: Dialpad](https://rewindex.com/company/dialpad.md)

## Timeline of updates

- **investigating** 2026-01-13 17:37 UTC: Some customers may be experiencing intermittent issues affecting various platform functions, including inbound/outbound calling, message delivery, and agent status synchronization. Our engineering team is actively working on a resolution. In the meantime, agents can manually update their status by clicking the 'Refresh' button within the application.
- **identified** 2026-01-13 17:52 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2026-01-13 17:58 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-01-13 20:38 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/dialpad/incidents/37lxpnbq3znf · Markdown: https://rewindex.com/company/dialpad/incidents/37lxpnbq3znf.md · JSON: https://rewindex.com/api/v1/companies/dialpad/incidents/37lxpnbq3znf · Generated 2026-10-18T12:23:26.085Z