Summary pending. The diff below shows exactly what changed.
What changed
Struck in red is what Dialpad removed; blue is what they added. Muted text is unchanged context.
BeforeAfter
Added#1
Before: …Connect Agentic AI for voice & digital interactions nothing here Voice & digital AI agents that automate workflows…
After: …Connect Agentic AI for voice & digital interactions Custom Pricing Voice & digital AI agents that automate workflows…
Changed#2
Before: …Expand into new workflows with coordinated multi-agent teams Talk to sales Conversation-based pricing Estimate your ROI How does conversation-based…
After: …Expand into new workflows with coordinated multi-agent teams Calculate your ROI Talk to sales Back Conversation-based pricing Estimate your ROI How does conversation-based…
After: …EUR € GBP £ NZD $ AUD $ Monthly Annual Essentials $89 user/month Everything you need to run a contact center, from day one. See all features Omnichannel routing (voice + digital) Power Dialer AI…
Changed#4
Before: …included — local presence dialing + voicemail drop See all features Advanced $ 119 user/month Talk to sales Everything in Essentials, plus: Live Coach included —…
After: …included — local presence dialing + voicemail drop Try free Buy now Advanced $119 user/month Smarter support with AI-powered real-time coaching and quality management. See all features Everything in Essentials, plus: Live Coach included —…
Changed#5
Before: …included — AI CSAT, Scorecards, Playbooks, Coaching Hub See all features Premium $ 149 user/month Talk to sales Everything in Advanced, plus: Workforce Management included —…
After: …included — AI CSAT, Scorecards, Playbooks, Coaching Hub Talk to sales Premium $149 user/month The complete package with built-in full workforce management. See all features Everything in Advanced, plus: Workforce Management included —…
After: …EUR € GBP £ NZD $ AUD $ Monthly Annual Essentials $39 user/month AI transcripts, call recording, and CRM integrations to close deals faster. See all features Unlimited domestic (US & CAN) minutes AI transcripts,…
Changed#7
Before: …Teams 1-year recording & transcript retrieval Meetings Essential See all features Advanced $ 59 user/month Talk to sales Everything in Essentials, plus: Reach Booster included —…
After: …Teams 1-year recording & transcript retrieval Meetings Essential Try free Buy now Advanced $59 user/month Local presence dialing and real-time AI guidance to help you reach more prospects. See all features Everything in Essentials, plus: Reach Booster included —…
Changed#8
Before: …included — Real-time Assist, AI Assistant, Custom Moments See all features Premium $ 79 user/month Talk to sales Everything in Advanced, plus: Quality Management included —…
After: …included — Real-time Assist, AI Assistant, Custom Moments Talk to sales Premium $79 user/month AI quality management and data-driven coaching for peak sales performance. See all features Everything in Advanced, plus: Quality Management included —…
Changed#9
Before: …EUR € GBP £ NZD $ AUD $ Standard $ 15 user/month Try free Buy now Seamless customer and team communication with unlimited calls,…
After: …EUR € GBP £ NZD $ AUD $ Monthly Annual Standard $15 user/month Seamless customer and team communication with unlimited calls,…
Changed#10
Before: …focused with real-time transcripts and instant call summaries See all features Pro $ 25 user/month Try free Buy now Boost productivity with advanced integrations, 24/7 support, and…
After: …focused with real-time transcripts and instant call summaries Try free Buy now Pro $25 user/month Boost productivity with advanced integrations, 24/7 support, and…
Changed#11
Before: …CRM integrations Get help with 24/7 customer support See all features Enterprise Contact us for pricing Talk to sales Enterprise-grade reliability with 99.9% uptime and unlimited scalability—built…
After: …CRM integrations Get help with 24/7 customer support Try free Buy now Enterprise Contact us for pricing Enterprise-grade reliability with 99.9% uptime and unlimited scalability—built…
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Dialpad removed the “Meetings Essential” label from its pricing page. The diff shows only a label removal, not evidence that the plan or its features are no longer available.
Wednesday, October 21
1 page change
Wording only
Page change
Pricing pagechangedthis change
Cite this
Pricing page changed: wording only on Dialpad’s Pricing page, changed 2026-10-21 08:45 UTC (change 1 of 3).