rewindex

CompaniesDialpadIncidents

Dialpad: Some contact center agents may be experiencing issues with being unable to complete a call wrap-up

MinorStatus: resolvedStarted Resolved (49 min)3 updatesstspg.io (opens in new tab)

Affected components: Contact Center

Timeline of updates

  1. identified

    The issue has been identified and a fix is being implemented.

  2. monitoring

    A fix has been implemented and we are monitoring the results. Agents should refresh their application to pick up the change.

  3. resolved

    This incident has been resolved.

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Dialpad, started 2026-08-21 16:21 UTC, resolved after 49 min, 3 update(s).

Title
Some contact center agents may be experiencing issues with being unable to complete a call wrap-up
Vendor
Dialpad
Date
URL
https://rewindex.com/company/dialpad/incidents/z0rwm3qz2rrv

Dialpad profileRecent Dialpad incidentsAll outages on August 21, 2026Dialpad in August 2026MarkdownJSON