# Dialpad: Some contact center agents may be experiencing issues with being unable to complete a call wrap-up

> Dialpad status incident “Some contact center agents may be experiencing issues with being unable to complete a call wrap-up” on 2026-08-21: impact minor (vendor’s label), 49 min, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/dialpad/incidents/z0rwm3qz2rrv
Last updated: 2026-08-21T17:09:57Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-08-21 16:21 UTC · Resolved: 2026-08-21 17:09 UTC · Duration: 49 min
- Updates: 3 · Affected components: Contact Center
- [Vendor status page: https://stspg.io/xbk67fbpgbkr](https://stspg.io/xbk67fbpgbkr)
- [Company: Dialpad](https://rewindex.com/company/dialpad.md)

## Timeline of updates

- **identified** 2026-08-21 16:21 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2026-08-21 16:42 UTC: A fix has been implemented and we are monitoring the results. Agents should refresh their application to pick up the change.
- **resolved** 2026-08-21 17:09 UTC: This incident has been resolved.

## Cite this

Status incident (vendor impact label: minor) posted by Dialpad, started 2026-08-21 16:21 UTC, resolved after 49 min, 3 update(s).

- Canonical URL: https://rewindex.com/company/dialpad/incidents/z0rwm3qz2rrv
- Citation: Dialpad, “Some contact center agents may be experiencing issues with being unable to complete a call wrap-up” (2026-08-21 16:21 UTC). Archived by Rewindex: https://rewindex.com/company/dialpad/incidents/z0rwm3qz2rrv (CC BY 4.0).
- Markdown link: `[Dialpad: Some contact center agents may be experiencing issues with being unable to complete a call wrap-up (2026-08-21)](https://rewindex.com/company/dialpad/incidents/z0rwm3qz2rrv)`


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Canonical: https://rewindex.com/company/dialpad/incidents/z0rwm3qz2rrv · Markdown: https://rewindex.com/company/dialpad/incidents/z0rwm3qz2rrv.md · JSON: https://rewindex.com/api/v1/companies/dialpad/incidents/z0rwm3qz2rrv · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:27:48.382Z