Dialpad: Some customers might experiencing issues with calling, messaging and meetings

Impact: majorStatus: resolvedStarted 2025-05-20 15:32 UTCResolved 2025-05-20 16:51 UTC (1.3 h)6 updatesSource: stspg.io

Summary

Dialpad reported a major outage affecting calling, messaging and meetings for some customers, starting 2025-05-20 15:32 UTC and resolved at 2025-05-20 16:51 UTC; the reported duration was 1 h 18 min. A fix was implemented at 16:06 UTC, and normal support channels were confirmed operational at 16:15 UTC.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: MeetingsTelephony Infrastructure: Inbound CallsApplication

Timeline of updates

investigating2025-05-20 15:32 UTC
We are currently investigating this issue.
investigating2025-05-20 15:43 UTC
We are continuing to investigate this issue.
investigating2025-05-20 15:59 UTC
We are continuing to investigate the issue. If you are having difficulty contacting Dialpad Support, please visit https://help.dialpad.com and follow the instructions in the banner at the top of the page
monitoring2025-05-20 16:06 UTC
A fix has been implemented and we are monitoring the results.
monitoring2025-05-20 16:15 UTC
We are continuing to monitor the system. Normal channels to Dialpad Support are now operational. Please visit https://www.dialpad.com/contact-us/ to contact Dialpad Support.
resolved2025-05-20 16:51 UTC
This incident has been resolved. Normal channels to Dialpad Support are now operational. Please visit https://www.dialpad.com/contact-us/ to contact Dialpad Support.

Rewindex changes for this incident

Major incident: Some customers might experiencing issues with calling, messaging and meetings 2025-05-20 15:32 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Dialpad profile · Recent Dialpad incidents · Markdown · JSON