# Dialpad: Some customers might experiencing issues with calling, messaging and meetings

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-05-20 15:32 UTC · Resolved: 2025-05-20 16:51 UTC · Duration: 1.3 h
- Updates: 6 · Affected components: Meetings, Telephony Infrastructure: Inbound Calls, Application
- [Vendor status page: https://stspg.io/w1trd5vt2dfs](https://stspg.io/w1trd5vt2dfs)
- [Company: Dialpad](https://rewindex.com/company/dialpad.md)

## Summary

Dialpad reported a major outage affecting calling, messaging and meetings for some customers, starting 2025-05-20 15:32 UTC and resolved at 2025-05-20 16:51 UTC; the reported duration was 1 h 18 min. A fix was implemented at 16:06 UTC, and normal support channels were confirmed operational at 16:15 UTC. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-05-20 15:32 UTC: We are currently investigating this issue.
- **investigating** 2025-05-20 15:43 UTC: We are continuing to investigate this issue.
- **investigating** 2025-05-20 15:59 UTC: We are continuing to investigate the issue.   If you are having difficulty contacting Dialpad Support, please visit  https://help.dialpad.com  and follow the instructions in the banner at the top of the page
- **monitoring** 2025-05-20 16:06 UTC: A fix has been implemented and we are monitoring the results.
- **monitoring** 2025-05-20 16:15 UTC: We are continuing to monitor the system. Normal channels to Dialpad Support are now operational.  Please visit  https://www.dialpad.com/contact-us/  to contact Dialpad Support.
- **resolved** 2025-05-20 16:51 UTC: This incident has been resolved. Normal channels to Dialpad Support are now operational.  Please visit  https://www.dialpad.com/contact-us/  to contact Dialpad Support.

## Rewindex changes for this incident

- 2025-05-20 15:32 UTC: [Major incident: Some customers might experiencing issues with calling, messaging and meetings](https://rewindex.com/change/i6329f3727cd14c.md)


---
Canonical: https://rewindex.com/company/dialpad/incidents/z603tkl0nm7c · Markdown: https://rewindex.com/company/dialpad/incidents/z603tkl0nm7c.md · JSON: https://rewindex.com/api/v1/companies/dialpad/incidents/z603tkl0nm7c · Generated 2026-10-18T10:39:39.727Z