Changes / Dialpad / Some customers might experiencing issues with calling, messaging and meetings
Dialpad: Major incident: Some customers might experiencing issues with calling, messaging and meetings
Summary
Dialpad reported a major outage affecting calling, messaging and meetings for some customers, starting 2025-05-20 15:32 UTC and resolved at 2025-05-20 16:51 UTC; the reported duration was 1 h 18 min. A fix was implemented at 16:06 UTC, and normal support channels were confirmed operational at 16:15 UTC.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Some customers might experiencing issues with calling, messaging and meetings
Before: not present
After: major
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After: resolved
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After: 2025-05-20 15:32 UTC
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After: 2025-05-20 16:51 UTC
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After: Application, Meetings, Telephony Infrastructure: Inbound Calls
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After: We are currently investigating this issue.
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After: We are continuing to investigate this issue.
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After: We are continuing to investigate the issue.
If you are having difficulty contacting Dialpad Support, please visit https://help.dialpad.com and follow the instructions in the banner at the top of the page
Before: not present
After: A fix has been implemented and we are monitoring the results.
Before: not present
After: We are continuing to monitor the system. Normal channels to Dialpad Support are now operational. Please visit https://www.dialpad.com/contact-us/ to contact Dialpad Support.
Before: not present
After: This incident has been resolved. Normal channels to Dialpad Support are now operational. Please visit https://www.dialpad.com/contact-us/ to contact Dialpad Support.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Some customers might experiencing issues with calling, messaging and meetings (this change) Dialpad reported a major outage affecting calling, messaging and meetings for some customers, starting 2025-05-20 15:32 UTC and resolved at 2025-05-20 16:51 UTC; the reported duration was 1 h 18 min. A fix was implemented at 16:06 UTC, and normal support channels were confirmed operational at 16:15 UTC. | Major incident |