# Dialpad: Major incident: Some customers might experiencing issues with calling, messaging and meetings

**Summary:** Dialpad reported a major outage affecting calling, messaging and meetings for some customers, starting 2025-05-20 15:32 UTC and resolved at 2025-05-20 16:51 UTC; the reported duration was 1 h 18 min. A fix was implemented at 16:06 UTC, and normal support channels were confirmed operational at 16:15 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-05-20 15:32 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/w1trd5vt2dfs](https://stspg.io/w1trd5vt2dfs)
- [Company: Dialpad](https://rewindex.com/company/dialpad.md)
- Versions: before (none: first archived) → after incident\_version:121/z603tkl0nm7c@0cd2e607d0c7
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Some customers might experiencing issues with calling, messaging and meetings
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-05-20 15:32 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-05-20 16:51 UTC
```

**6. Added: Affected components**

```diff
+ Application, Meetings, Telephony Infrastructure: Inbound Calls
```

**7. Added: Update** (investigating) · 2025-05-20 15:32 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (investigating) · 2025-05-20 15:43 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (investigating) · 2025-05-20 15:59 UTC

```diff
+ We are continuing to investigate the issue.   If you are having difficulty contacting Dialpad Support, please visit  https://help.dialpad.com  and follow the instructions in the banner at the top of the page
```

**10. Added: Update** (monitoring) · 2025-05-20 16:06 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**11. Added: Update** (monitoring) · 2025-05-20 16:15 UTC

```diff
+ We are continuing to monitor the system. Normal channels to Dialpad Support are now operational.  Please visit  https://www.dialpad.com/contact-us/  to contact Dialpad Support.
```

**12. Added: Update** (resolved) · 2025-05-20 16:51 UTC

```diff
+ This incident has been resolved. Normal channels to Dialpad Support are now operational.  Please visit  https://www.dialpad.com/contact-us/  to contact Dialpad Support.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-05-20 15:32 UTC | Major incident: Some customers might experiencing issues with calling, messaging and meetings (this change) | outage |

All Dialpad changes: [timeline](https://rewindex.com/company/dialpad/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i6329f3727cd14c · Markdown: https://rewindex.com/change/i6329f3727cd14c.md · JSON: https://rewindex.com/api/v1/changes/i6329f3727cd14c · Generated 2026-10-18T02:55:07.265Z