Companies / Dialpad / incidents

Dialpad: Some customers in Australia and New Zealand may be experiencing issues with calls or meetings

Impact: majorStatus: resolvedStarted Resolved (45 min)4 updatesSource: stspg.io (opens in new tab)
Summary

Dialpad reported a major incident affecting calls or meetings for some customers in Australia and New Zealand, including inbound and outbound calls. It started at 2025-04-11 06:26 UTC and was resolved at 2025-04-11 07:11 UTC; the computed duration was 44 min. A fix was implemented, but no cause was stated.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Telephony Infrastructure: Outbound CallsTelephony Infrastructure: Inbound Calls

Timeline of updates

  1. investigating

    We are currently investigating this issue.

  2. identified

    The issue has been identified and a fix is being implemented.

  3. monitoring

    A fix has been implemented and we are monitoring the results.

  4. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Dialpad profile · Recent Dialpad incidents · Markdown · JSON