# Dialpad: Some customers in Australia and New Zealand may be experiencing issues with calls or meetings

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-04-11 06:26 UTC · Resolved: 2025-04-11 07:11 UTC · Duration: 45 min
- Updates: 4 · Affected components: Telephony Infrastructure: Outbound Calls, Telephony Infrastructure: Inbound Calls
- [Vendor status page: https://stspg.io/2026y3w05ggs](https://stspg.io/2026y3w05ggs)
- [Company: Dialpad](https://rewindex.com/company/dialpad.md)

## Summary

Dialpad reported a major incident affecting calls or meetings for some customers in Australia and New Zealand, including inbound and outbound calls. It started at 2025-04-11 06:26 UTC and was resolved at 2025-04-11 07:11 UTC; the computed duration was 44 min. A fix was implemented, but no cause was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-04-11 06:26 UTC: We are currently investigating this issue.
- **identified** 2025-04-11 06:44 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2025-04-11 07:01 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-04-11 07:11 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-04-11 06:26 UTC: [Major incident: Some customers in Australia and New Zealand may be experiencing issues with calls or meetings](https://rewindex.com/change/i451267ec30ab6d.md)


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Canonical: https://rewindex.com/company/dialpad/incidents/91ry4c39lbxp · Markdown: https://rewindex.com/company/dialpad/incidents/91ry4c39lbxp.md · JSON: https://rewindex.com/api/v1/companies/dialpad/incidents/91ry4c39lbxp · Generated 2026-10-18T10:26:52.346Z