Changes / Dialpad / Some customers in Australia and New Zealand may be experiencing issues with calls or meetings
Dialpad: Major incident: Some customers in Australia and New Zealand may be experiencing issues with calls or meetings
Summary
Dialpad reported a major incident affecting calls or meetings for some customers in Australia and New Zealand, including inbound and outbound calls. It started at 2025-04-11 06:26 UTC and was resolved at 2025-04-11 07:11 UTC; the computed duration was 44 min. A fix was implemented, but no cause was stated.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Some customers in Australia and New Zealand may be experiencing issues with calls or meetings
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-04-11 06:26 UTC
Before: not present
After: 2025-04-11 07:11 UTC
Before: not present
After: Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls
Before: not present
After: We are currently investigating this issue.
Before: not present
After: The issue has been identified and a fix is being implemented.
Before: not present
After: A fix has been implemented and we are monitoring the results.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Some customers in Australia and New Zealand may be experiencing issues with calls or meetings (this change) Dialpad reported a major incident affecting calls or meetings for some customers in Australia and New Zealand, including inbound and outbound calls. It started at 2025-04-11 06:26 UTC and was resolved at 2025-04-11 07:11 UTC; the computed duration was 44 min. A fix was implemented, but no cause was stated. | Major incident |