# Dialpad: Major incident: Some customers in Australia and New Zealand may be experiencing issues with calls or meetings

**Summary:** Dialpad reported a major incident affecting calls or meetings for some customers in Australia and New Zealand, including inbound and outbound calls. It started at 2025-04-11 06:26 UTC and was resolved at 2025-04-11 07:11 UTC; the computed duration was 44 min. A fix was implemented, but no cause was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-04-11 06:26 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/2026y3w05ggs](https://stspg.io/2026y3w05ggs)
- [Company: Dialpad](https://rewindex.com/company/dialpad.md)
- Versions: before (none: first archived) → after incident\_version:121/91ry4c39lbxp@07a4c9948762
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Some customers in Australia and New Zealand may be experiencing issues with calls or meetings
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-04-11 06:26 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-04-11 07:11 UTC
```

**6. Added: Affected components**

```diff
+ Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls
```

**7. Added: Update** (investigating) · 2025-04-11 06:26 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (identified) · 2025-04-11 06:44 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (monitoring) · 2025-04-11 07:01 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2025-04-11 07:11 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-04-11 06:26 UTC | Major incident: Some customers in Australia and New Zealand may be experiencing issues with calls or meetings (this change) | outage |

All Dialpad changes: [timeline](https://rewindex.com/company/dialpad/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i451267ec30ab6d · Markdown: https://rewindex.com/change/i451267ec30ab6d.md · JSON: https://rewindex.com/api/v1/changes/i451267ec30ab6d · Generated 2026-10-18T03:55:41.952Z