Dialpad: Some US inbound toll-free calls have no inbound audio and DTMF may not work
Timeline of updates
- resolved
Inbound toll-free calls from a particular carrier were impacted by one-way network loss between that carrier and Dialpad from 9:25am and 9:50am PST. Dialpad is investigating the root cause but we have routed traffic around the affected path and believe the issue is confined to that path.
From Dialpad’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.dialpad.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Dialpad, started 2024-12-02 19:36 UTC, resolved after 2.5 h, 1 update(s).
- Title
- Some US inbound toll-free calls have no inbound audio and DTMF may not work
- Vendor
- Dialpad
- Date
- URL
- https://rewindex.com/company/dialpad/incidents/13vk8gdq33yb
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