Changes / Dialpad / Some customers might be experiencing issues with calling and messaging
Dialpad: Major incident: Some customers might be experiencing issues with calling and messaging
Summary
Some Dialpad customers experienced calling and messaging issues in a major-impact Application incident starting 2025-05-21 14:42 UTC and lasting 48 min, resolved at 2025-05-21 15:30 UTC. Dialpad implemented a fix and confirmed normal Support contact channels were operational at resolution.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Some customers might be experiencing issues with calling and messaging
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After: major
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After: resolved
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After: 2025-05-21 14:42 UTC
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After: 2025-05-21 15:30 UTC
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After: Application
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After: We are currently investigating this issue. If you are having difficulty contacting Dialpad Support, please visit help.dialpad.com and follow the instructions in the banner at the top of the page
Before: not present
After: We are continuing to investigate this issue.
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After: A fix has been implemented and we are monitoring the results. If you are still having difficulty contacting Dialpad Support, please visit help.dialpad.com and follow the instructions in the banner at the top of the page
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After: This incident has been resolved. Normal channels to Dialpad Support are now operational. Please visit https://www.dialpad.com/contact-us/ to contact Dialpad Support.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Some customers might be experiencing issues with calling and messaging (this change) Some Dialpad customers experienced calling and messaging issues in a major-impact Application incident starting 2025-05-21 14:42 UTC and lasting 48 min, resolved at 2025-05-21 15:30 UTC. Dialpad implemented a fix and confirmed normal Support contact channels were operational at resolution. | Major incident |