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Wasabi: System Errors in AP-NORTHEAST-1

Affected components: AP-Northeast-1 (Tokyo)

Timeline of updates

1. investigating2025-05-21 09:47 UTC

   We are currently experiencing system errors in our AP-NORTHEAST-1 region. Customers may experience elevated HTTP 5XX error responses when interacting with their Wasabi bucket(s)/objects. We will update this page as we have more information.

2. identified2025-05-21 10:42 UTC

   The issue has been identified and we are working towards to a solution.

3. monitoring2025-05-21 11:13 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved2025-05-21 13:07 UTC

   This incident has been resolved, please contact support@wasabi.com with any outstanding questions.

5. postmortem2025-05-30 13:21 UTC

   On 21 May 2025 at 02:45 UTC, Wasabi’s Tokyo vault was impacted by system errors, causing client requests to result in 5xx errors for any API calls to their S3 buckets. This issue was due to an internal failure in the Tokyo Region where the backend server had a hardware fault, impacting the cluster of which it was a member. Our Operations Team identified the failure and took corrective action by performing a cluster failover to resolve the issue, which returned the service back to an operational state at 10:55 UTC 21 May 2025.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Wasabi profile · Recent Wasabi incidents · Markdown · JSON