Outages by day / May 20, 2025
Outages on May 20, 2025 UTC day 2025-05-20 (May 20, 2025, 00:00 to May 20, 2025, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.
← May 19, 2025 All days May 21, 2025 → 45 incidents started
7 labelled major or critical
30 vendors with a new incident
12 still open from earlier days
By vendor label: 25 maintenance
Incidents started this day 45 Vendor Incident Impact Started Resolved Status G GorgiasTemporary disruption in ticket auto-tagging 19:42 19:42 (0 min) resolved S SegmentCustomer web interface issue 21:48 23:12 (1.4 h) resolved Elevated error rates with PayPal transactions 00:40 01:39 (59 min) resolved [Major] Issues with Box AI 01:25 01:49 (24 min) resolved All Jira products experiencing degradations 14:14 May 21, 2025, 00:42 (10 h) resolved H HarnessEU1: Codebase Expression Fails to Resolve in Pipelines Across Multiple Projects (Partial outage) 15:15 15:52 (37 min) resolved D DialpadSome customers might experiencing issues with calling, messaging and meetings 15:32 16:51 (1.3 h) resolved RESOLVED: PayPal Payments Processing Issue 00:30 00:30 (0 min) resolved R Retell AICall Transfer Failures 00:33 01:47 (1.2 h) resolved A AmplitudeIncrease in HTTP 500 response codes to US data center data collection endpoints 01:00 01:00 (0 min) resolved S SambaNovaMeta-Llama-3.1-8B-Instruct performance impared 03:48 04:12 (24 min) resolved T TwilioSMS Delivery Delay & Failure To Zain Network In Iraq 04:58 09:09 (4.2 h) resolved T TwilioSMS Delivery Report Delays to Multiple Network in United States of America Over A Subset Of Short Code 07:01 15:23 (8.4 h) resolved Intermittent SMS & MMS failure 07:30 07:30 (0 min) resolved Storage Zone Creation 09:39 10:04 (25 min) resolved Elevated iDEAL errors 10:49 11:50 (1.0 h) resolved Snyk Code Degradation 11:25 14:25 (3.0 h) resolved J Jina AIHigh Model Latency 12:01 12:06 (5 min) resolved AWS - US East (N. Virginia): INC0133994 12:08 14:30 (2.4 h) resolved Elevated error rates for Claude Sonnet 3.7 13:10 16:08 (3.0 h) resolved Elevated error rates for Claude Sonnet 3.7 13:10 16:08 (3.0 h) resolved Elevated iDEAL errors 13:38 14:07 (29 min) resolved Elevated Bancontact errors 13:42 14:08 (26 min) resolved T TwilioIndonesia Telkomsel API Errors 13:43 May 21, 2025, 12:39 (23 h) resolved T TwilioSMS Delivery Report Delays to Claro in Brazil 14:26 19:50 (5.4 h) resolved S SinchDI MMS 365 (MM7) | Operator Services | Potential delay in delivery of MT and DLR | TT#MNOC-58998 14:39 May 21, 2025, 08:05 (17 h) resolved I IterableC22 ingestion delays 14:52 19:02 (4.2 h) resolved I imgixElevated rendering errors 15:40 16:10 (30 min) resolved Meta video publishing issues (Threads, Instagram, Facebook) 16:19 21:45 (5.4 h) resolved J Jina AIHigh Model Latency 17:01 17:06 (5 min) resolved T TwilioSMS Delivery Delays to Bouygues Telecom in France via a Subset of Longcodes 17:39 May 21, 2025, 09:13 (16 h) resolved Issue with In-Call Controls 18:08 19:45 (1.6 h) resolved L LaunchDarklyMissing data for Snowflake data export 18:08 May 21, 2025, 02:11 (8.1 h) resolved D DialpadSome customers might experiencing intermittent issue with IVR Workflows 18:12 May 21, 2025, 02:01 (7.8 h) resolved Incident with Copilot 19:37 20:02 (25 min) resolved Incident with Copilot 19:37 20:02 (25 min) resolved T TwilioAuthy API was down for 10 minutes 21:01 21:25 (24 min) resolved T TwilioSMS Delivery Delays to C-Spire Network in United States 21:45 May 21, 2025, 01:22 (3.6 h) resolved H HoneycombQuery history is not available in classic environments 22:14 23:10 (56 min) resolved L LaunchDarklyUsers with SDK key custom role restrictions unable to view environments in web application 00:30 00:30 (0 min) resolved B BandwidthBWI Voice Network Impairment 07:30 07:30 (0 min) resolved O OptimizelyMultiple reports of "something went wrong" errors in Web UI 16:05 19:41 (3.6 h) resolved Chat, conversation inbox and email sending in HelpDesk are unavailable for some customers 19:16 19:51 (35 min) resolved T TwilioIntermittent issues with receiving media over WebSocket 19:37 19:37 (0 min) resolved Z ZedIntermittent Timeouts 08:31 12:44 (4.2 h) resolved
Still open from earlier days 12 Vendor Incident Impact Started Resolved Status C ConfluentCustomers will encounter issues when creating new Kafka clusters within existing Confluent Cloud Networks on Azure that use Privatelink as the access method May 19, 2025, 19:15 05:14 (10.0 h) resolved [DC2] Public switch issue in DC2 Room 101 Rack A20 May 19, 2025, 19:35 Jun 9, 2025, 15:51 (21 d) resolved Users cannot create/update issues in Jira and JSM via Outlook May 19, 2025, 20:44 00:55 (4.2 h) resolved Issues with data pipelines for customers using GitHub for Jira Connector. May 15, 2025, 02:22 04:07 (5 d) resolved Grafana Cloud: Migration Assistant - degraded performance May 15, 2025, 13:46 May 26, 2025, 02:50 (11 d) resolved T TwilioSMS Delivery Delays to Cellcom Network in United States of America May 15, 2025, 18:45 08:36 (5 d) resolved S SinchDelivery Issue - US Cellcom May 16, 2025, 00:02 May 21, 2025, 00:16 (5 d) resolved [DC2] - Public switch issue in room 203-B rack J5 May 16, 2025, 12:29 May 21, 2025, 14:50 (5 d) resolved T TwilioSMS Delivery Report Delay to Tigo Network in Paraguay May 16, 2025, 15:57 May 21, 2025, 08:46 (5 d) resolved T TwilioGroup MMS Delivery failures to T-Mobile Network in the US for a Subset of Toll Free and Long Code Numbers May 16, 2025, 21:53 23:09 (4 d) resolved [Account] Captcha verification failed May 19, 2025, 14:20 May 21, 2025, 13:05 (47 h) resolved T TwilioSMS Delivery Delays and Failures to Multiple networks in Netherlands via Subset of Longcodes May 19, 2025, 21:12 May 21, 2025, 08:54 (36 h) resolved
Maintenance 25 Vendor Incident Impact Started Resolved Status [Scheduled] Scheduled maintenance for Swish - Handelsbanken 01:00 02:00 (1.0 h) resolved [Scheduled] Scheduled maintenance for Bancontact 02:00 05:00 (3.0 h) resolved B Bandwidth[Scheduled] Messaging Maintenance - MMS 04:00 10:00 (6.0 h) resolved T Twilio[Scheduled] United States MMS Carrier Maintenance - Verizon 04:00 10:00 (6.0 h) resolved [Scheduled] USA MMS - Planned Maintenance affecting Verizon 04:00 May 22, 2025, 10:00 (2 d) resolved [Scheduled] USA SMS & MMS - Planned Maintenance affecting T-Mobile network 05:00 11:00 (6.0 h) resolved B Bandwidth[Scheduled] Messaging Maintenance - SMS 06:00 10:01 (4.0 h) resolved S Sinch[Scheduled] External Maintenance - US 06:00 13:00 (7.0 h) resolved T Twilio[Scheduled] United States SMS and MMS Carrier Maintenance - T-Mobile 06:00 12:00 (6.0 h) resolved [Scheduled] USA MMS - Planned maintenance affecting 10DLC numbers 06:00 13:00 (7.0 h) resolved S Sinch[Scheduled] DI SMS 365 (SMSX) | Operator Services | Application and System Maintenance | PCR Number #PCRSDI-11728 06:01 10:00 (4.0 h) resolved S Sinch[Scheduled] DI SMS 365 (SMSX) | Operator Services | Application, Database and System Maintenance | PCR Number # PCRSDI-11723 07:02 07:59 (57 min) resolved [Scheduled] Prisma Postgres Scheduled Maintenance 09:00 10:18 (1.3 h) resolved S Sinch[Scheduled] Campaigns Application Maintenance 09:00 10:01 (1.0 h) resolved [Scheduled] Upcoming Mezmo maintenance activity, May 20th 0900 UTC 09:00 10:00 (1.0 h) resolved C Coralogix[Scheduled] Infrastructure maintenance - EU2 11:00 13:00 (2.0 h) resolved S Sinch[Scheduled] Campaigns Application Maintenance 12:30 13:00 (30 min) resolved [Scheduled] Australia and New Zealand Voice - Maintenance affecting Long Virtual Numbers 14:00 19:00 (5.0 h) resolved B Bandwidth[Scheduled] Emergency Global Data Center Maintenance - Belgium 16:05 17:05 (1.0 h) resolved O Optimizely[Scheduled] Experimentation - Event Data Export API Maintenance 17:38 17:48 (10 min) resolved [Scheduled] Scheduled maintenance for Swish - Marginalen Bank 18:00 20:00 (2.0 h) resolved [Scheduled] Planned Edge Storage Upgrade Works 19:00 21:00 (2.0 h) resolved [Scheduled] Russia SMS - Planned maintenance affecting Megafon 20:00 May 21, 2025, 00:00 (4.0 h) resolved T Twilio[Scheduled] Russia SMS Carrier Maintenance - MegaFon 21:00 May 21, 2025, 00:00 (3.0 h) resolved T Twilio[Scheduled] Ireland Voice Carrier Partner Maintenance 21:01 May 21, 2025, 05:00 (8.0 h) resolved
Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Gorgias , Segment , Stripe , Box , Jira , Harness , Dialpad , Wix , Retell AI , Amplitude , SambaNova , Twilio .
Cite this 45 vendor-reported incidents started on 2025-05-20 (UTC) across 30 vendors, 7 labelled major or critical by the vendor.
Title Outages on May 20, 2025 Vendor Rewindex daily outage roundup Date 2025-05-20 00:00 UTC URL https://rewindex.com/outages/2025-05-20 Copy citation Copy markdown link