HubSpot: Chat, conversation inbox and email sending in HelpDesk are unavailable for some customers
Timeline of updates
- resolved
Between 02:53 PM EDT (UTC -04:00) and 03:32 PM EDT (UTC -04:00), many customers hosted in North America experienced issues with chat, conversation inbox and email sending in HelpDesk. This was caused by a database impairment. As of 03:32 PM EDT (UTC -04:00), the affected tools are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability.
From HubSpot’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.hubspot.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by HubSpot, started 2025-05-20 19:16 UTC, resolved after 35 min, 1 update(s).
- Title
- Chat, conversation inbox and email sending in HelpDesk are unavailable for some customers
- Vendor
- HubSpot
- Date
- URL
- https://rewindex.com/company/hubspot/incidents/b86v2csw1kr0
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