# HubSpot: Chat, conversation inbox and email sending in HelpDesk are unavailable for some customers

> HubSpot status incident “Chat, conversation inbox and email sending in HelpDesk are unavailable for some customers” on 2025-05-20: impact none (vendor’s label), 35 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hubspot/incidents/b86v2csw1kr0
Last updated: 2025-05-20T19:51:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-05-20 19:16 UTC · Resolved: 2025-05-20 19:51 UTC · Duration: 35 min
- Updates: 1
- [Vendor status page: https://status.hubspot.com/incidents/b86v2csw1kr0](https://status.hubspot.com/incidents/b86v2csw1kr0)
- [Company: HubSpot](https://rewindex.com/company/hubspot.md)

## Timeline of updates

- **resolved** 2025-05-20 19:51 UTC: Between 02:53 PM EDT (UTC -04:00) and 03:32 PM EDT (UTC -04:00), many customers hosted in North America experienced issues with chat, conversation inbox and email sending in HelpDesk. This was caused by a database impairment. As of 03:32 PM EDT (UTC -04:00), the affected tools are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by HubSpot, started 2025-05-20 19:16 UTC, resolved after 35 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/hubspot/incidents/b86v2csw1kr0
- Citation: HubSpot, “Chat, conversation inbox and email sending in HelpDesk are unavailable for some customers” (2025-05-20 19:16 UTC). Archived by Rewindex: https://rewindex.com/company/hubspot/incidents/b86v2csw1kr0 (CC BY 4.0).
- Markdown link: `[HubSpot: Chat, conversation inbox and email sending in HelpDesk are unavailable for some customers (2025-05-20)](https://rewindex.com/company/hubspot/incidents/b86v2csw1kr0)`


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Canonical: https://rewindex.com/company/hubspot/incidents/b86v2csw1kr0 · Markdown: https://rewindex.com/company/hubspot/incidents/b86v2csw1kr0.md · JSON: https://rewindex.com/api/v1/companies/hubspot/incidents/b86v2csw1kr0 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T18:00:57.979Z