Companies / observability

Honeycomb

honeycomb.ioStatus page: status.honeycomb.ioNow: operational since 2026-10-17
224incidents since 2017-10-16
80major or critical
4in the last 90 days
0silently edited or deleted

Recent notable changes

When (UTC)ChangeKind
Major incident: honeycomb.io marketing website not working
Honeycomb’s marketing website, www.honeycomb.io, was not working in a major-impact incident starting 2026-07-02 18:10 UTC and resolved at 2026-07-03 00:31 UTC, lasting 6 h 20 min. Honeycomb reported that clearing the CDN cache appeared to solve the issue.
Major incident
Major incident: Ingest Outage in US and EU
Honeycomb reported a major US and EU ingest outage starting 2026-06-24 18:14 UTC, resolved at 19:04 UTC after 50 min. Impact was primarily US: some telemetry was lost, triggers may not have fired, and SLO evaluations and Service Maps were delayed. Honeycomb rolled back a recent deploy; the postmortem reports telemetry gaps up to half an hour.
Major incident
Major incident: Enhance Issues
Honeycomb reported a major incident affecting EU1 Enhance and US1 Enhance, with enhance-related requests failing to complete beginning June 17th. The incident record started and resolved at 2026-06-18 19:10 UTC (computed duration: 0 min); Honeycomb said it deployed a fix and Enhance was fully operational.
Major incident
Major incident: Query interuption due to database failover in the EU region
Honeycomb reported a major EU-region query outage after an automated database failover at 12:50 UTC affected query engine connection pools; queries failed for roughly 10 minutes before self-resolving. The listed start is 2026-05-01 13:22 UTC and resolution is 2026-05-01 12:30 UTC; computed duration is unknown.
Major incident
Major incident: Activity Log events interrupted for EU
Honeycomb reported a major EU1 Activity Log interruption, with possible event data loss. The recorded incident started at 2026-04-20 16:56 UTC and resolved at 2026-04-20 17:02 UTC (6 min), though the vendor said interruptions began around 15:51 UTC. Activity Log returned to operational status, and most events should be recovered.
Major incident
Major incident: Ingest issues for some customers
Honeycomb reported a major US1 Event Ingest outage affecting data ingestion for some teams on Classic environments, from 2026-04-10 13:41 UTC to 2026-04-10 17:24 UTC (3 h 42 min). Honeycomb applied a manual fix, then confirmed the fix covered all impacted and potentially impacted environments and related ingest errors should no longer occur.
Major incident
Major incident: Partial Querying Outage
Honeycomb reported a major partial querying outage affecting US1 Querying, with possible Trigger and SLO alert failures, approximately 8:58 - 9:18 UTC. The incident records start and resolution at 2026-04-09 10:12 UTC (computed duration: 0 min); Honeycomb said the cause was identified and mitigated.
Major incident
Critical incident: Honeycomb UI displaying an error
Honeycomb reported a critical incident affecting ui.honeycomb.io - US1 App Interface, with the UI displaying an error. It started at 2026-03-18 18:07 UTC and was resolved at 2026-03-18 18:18 UTC, lasting 11 min; Honeycomb said it identified the issue and shipped a fix.
Major incident
Major incident: Increased Latency and Errors for Events Ingest
Honeycomb reported a major incident affecting some event ingest requests in the US, with increased latency and higher-than-normal error rates. It started and was resolved at 2026-01-15 15:46 UTC (recorded duration: 0 min); service stabilized and returned to normal, with monitoring continuing.
Major incident
Major incident: Querying and Ingest issues in EU
Honeycomb reported a major EU incident affecting event ingest, querying, Activity Log, and Trigger & SLO alerting, starting 2025-12-05 20:49 UTC and lasting 11 days 18 h. Some environments saw elevated ingest errors and delayed notifications; Honeycomb reported a critical loss of Kafka redundancy and migrated to a new Kafka cluster, with all systems operational at resolution.
Major incident

Full Honeycomb change timeline, with diffs →

Status incident history

Honeycomb status incidents per year
010203040↑ incidents2017201820192020202120222023202420252026281312233141312736
Grey: all non-maintenance incidents. Orange: major or critical. Years before Oct 2026 come from the vendor’s own status history.
Data table
YearIncidentsMajor/critical
201720
201883
2019137
2020124
2021237
20223115
20234114
20243112
2025279
2026369
Incidents per month, last 36 months
By impact as reported by the vendor. Maintenance excluded.
Data table
MonthImpactIncidents
2023-10minor1
2023-11critical1
2023-11major4
2023-11none1
2024-01major1
2024-03major1
2024-03minor1
2024-04critical1
2024-04major1
2024-04minor2
2024-05critical1
2024-05minor1
2024-05none1
2024-06critical2
2024-06minor2
2024-07minor2
2024-07none1
2024-08critical1
2024-08major2
2024-09major1
2024-09minor3
2024-10major1
2024-10minor1
2024-11minor2
2024-11none2
2024-12none1
2025-01critical1
2025-01minor1
2025-01none2
2025-02none1
2025-03major1
2025-03minor1
2025-04major1
2025-04minor1
2025-04none1
2025-05minor1
2025-05none1
2025-06major1
2025-06minor1
2025-07minor2
2025-07none1
2025-08major2
2025-08minor2
2025-09minor1
2025-10major2
2025-10none1
2025-11minor1
2025-12major1
2026-01major1
2026-01minor2
2026-02minor2
2026-03critical1
2026-03minor2
2026-04major3
2026-04minor3
2026-04none2
2026-05major1
2026-05minor2
2026-05none1
2026-06major2
2026-06minor9
2026-07major1
2026-07minor2
2026-08minor2

Silent edits

No silent edits or deletions detected for Honeycomb yet. We compare every 10-minute snapshot of each incident.

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Pricing, trust and legal pages

Page snapshot history
PricingPrivacy policyTerms of serviceTrust / security26Jul2Aug91623306Sep1320274Oct11182026-10-17 Trust / security: baseline2026-10-17 Terms of service: baseline2026-10-17 Privacy policy: baseline2026-10-17 Pricing: baseline
One dot per archived version. Grey = first archived (baseline), orange = text changed.
Data table
DatePageChange
2026-10-17Trust / securitybaseline
2026-10-17Terms of servicebaseline
2026-10-17Privacy policybaseline
2026-10-17Pricingbaseline
PageURLVersionsLast changedLast fetched OKHistory
Privacy policyhoneycomb.io/privacy12026-10-172026-10-17none yet
Terms of servicehoneycomb.io/terms12026-10-172026-10-17none yet
Pricinghoneycomb.io/pricing12026-10-172026-10-17none yet
Trust / securitytrust.honeycomb.io12026-10-172026-10-17none yet

No changes since the first snapshot. Each change links to its diff: the changed passages with a few words of context, never a full copy of the page.

Incident timeline

Latest 100 of 224 incidents. Full list: last 90 days · JSON · Markdown

Started (UTC)IncidentImpactDuration
Canvas not loadingminor38 min
US1 cold query outageminor7.6 h
Querying issuesminor-73 min
Triggers intermittently failing in EU regionminor29 h
honeycomb.io marketing website not workingmajor6.3 h
Activity Log delayed in USminor2.7 h
Ingest outage in EUminor2.5 h
Ingest Outage in US and EUmajor51 min
MCP tool access degradedminor42 min
Enhance Issuesmajor0 min
Querying Issuesminor7.2 h
Querying Issues in EUminor31 min
Elevated API errors in production-eu1minor-468 min
Delayed ingest in EUminor1.1 h
Canvas UI issuesminor1.1 h
Canvas tools unavailableminor1 min
Investigating querying issuesminor17 h
activity log for US instance is delayedminor3 d
Gap in Activity Log data in the EU region.none-411 min
Query interuption due to database failover in the EU regionmajor-52 min
Links in Slack triggers not workingnone1.6 h
Activity Log events interrupted for EUmajor7 min
Activity Log ingest is delayedminor21 min
Activity Log delayed ingest in EUminor1.0 h
Ingest issues for some customersmajor3.7 h
SLO processing delay in USnone1.3 h
Activity log delay in production USminor31 h
Partial Querying Outagemajor0 min
Honeycomb UI displaying an errorcritical11 min
Elevated Querying Errorsminor1.7 h
Degraded Ingest due to database connectivity issuesminor24 min
Partial query outage in EU1minor0 min
Query Errorsminor11 min
Transient querying and trigger failuresminor15 min
Increased Latency and Errors for Events Ingestmajor0 min
Degraded querying and delayed records sent to Activity Logminor22 h
Querying and Ingest issues in EUmajor12 d
Activity log outage in production USminor25 h
Delays in SLO, Service Maps processingmajor25 h
Investigating Querying Issuesmajor2.7 h
Partially Degraded Honeycomb Intelligence Featuresnone57 min
ServiceMaps down due to issues with an upstream providerminor1.3 h
PagerDuty outage prevented Trigger and SLO notificationsminor-731 min
Partial degradation of data liveness for a subset of US usersminor17 min
Delayed ingestion of events in EU regionmajor-461 min
Ingestion delays in EUmajor20 min
Querying slow down in Production USminor2.9 h
Delay in SLO and errors in Trigger notificationsnone34 min
Ingestion API is struggling in Prod EUminor10 h
Queries are failing with errorsmajor52 min
Honeycomb UI downminor40 min
Query history is not available in classic environmentsminor56 min
Notifications affected by Slack outagenone1.3 h
Degraded query performancemajor52 min
Query Failuresnone0 min
Query Builder WHERE clause rejecting overlapping column names with different casingsminor1.7 h
Autocomplete was lowercasing all input in where clauseminor0 min
A font package is causing boards to failmajor1.6 h
Slack Trigger Issuesnone6.0 h
Unusual database loadnone3 d
UI Unavailablecritical2.0 h
Querying issuesminor26 h
Transient query failuresnone0 min
SLO and Trigger webhook notifications with irregular payloadsnone46 min
Data Ingestion lagnone31 min
SampleRate processing impairednone13 min
Ingest and processing delaysminor5.6 h
Partial query outageminor17 min
SLO evaluations delayedmajor1.1 h
Querying degradedminor1.1 h
Sandbox failing to rendermajor3 d
Queries and triggers looking back more than 2 hours may sometimes failminor2.0 h
Activity log events delayedminor18 min
Activity Log events delayedminor55 min
Querying degraded due to backend crashesmajor4.1 h
Activity Log Outage in the EU Regioncritical12 min
UI and API unavailablemajor48 min
AWS CloudWatch integration ingest delaysminor13 h
Sandbox data missingnone17 h
Board Query Errorsminor1.3 h
Trace loads may be missing columnsminor17 min
www.honeycomb.io outagecritical1.3 h
Increased error query error rate.minor21 min
US Production site is downcritical1.7 h
BubbleUp on SLOs intermittently not rendering heatmap datanone3.6 h
Delay in SLO processingminor15 min
Ingestion errorscritical4.8 h
Elevated query error rates and delaysminor2.5 h
Some queries seeing incomplete dataminor49 min
Raw Row Query Failuresmajor46 min
eu1 ingest and UI downcritical24 h
Login issues on SAML teamsminor10 min
Logins are brokenmajor49 min
Low Granularity Query Failuresmajor16 min
DNS Configuration Issuenone12 min
Partial Ingest Outagemajor47 min
Cannot create new datasets by sending events for classic environmentsmajor4.5 h
SLO service degredationmajor35 min
Query errorsmajor41 min
Ingest errors and delayscritical1.5 h