Companies / Honeycomb / incidents
Honeycomb: Ingest issues for some customers
Honeycomb reported a major US1 Event Ingest outage affecting data ingestion for some teams on Classic environments, from 2026-04-10 13:41 UTC to 2026-04-10 17:24 UTC (3 h 42 min). Honeycomb applied a manual fix, then confirmed the fix covered all impacted and potentially impacted environments and related ingest errors should no longer occur.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: api.honeycomb.io - US1 Event Ingest
Timeline of updates
- identified
We have confirmed reports of some teams getting issues ingesting their data. We have identified a probable source behind this behavior and are currently trying to correct it.
- identified
We have further narrowed down that only teams on Classic environments are currently seeing issues. We are figuring out mitigation mechanisms at the moment.
- identified
We've identified a manual fix and are deploying that by hand to each affected environment, while also investigating a systemic solution.
- monitoring
We've applied the manual fix to nearly all affected datasets (less than 1% remaining). The systemic solution is still in progress.
- monitoring
The manual fix has been applied to all environments.
- monitoring
We are continuing to work on the systemic solution and monitor. We'll leave the incident open until we're able to confirm the issue won't recur.
- resolved
We can confirm that the fix was applied uniformly to all impacted and potentially impacted environments; no teams should see ingest errors related to this issue anymore.
Rewindex changes for this incident
- Major incident: Ingest issues for some customers 2026-04-10 13:41 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Honeycomb profile · Recent Honeycomb incidents · Markdown · JSON