# Honeycomb: Ingest issues for some customers

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-04-10 13:41 UTC · Resolved: 2026-04-10 17:24 UTC · Duration: 3.7 h
- Updates: 7 · Affected components: api.honeycomb.io - US1 Event Ingest
- [Vendor status page: https://stspg.io/dg6jdpbb3d3g](https://stspg.io/dg6jdpbb3d3g)
- [Company: Honeycomb](https://rewindex.com/company/honeycomb.md)

## Summary

Honeycomb reported a major US1 Event Ingest outage affecting data ingestion for some teams on Classic environments, from 2026-04-10 13:41 UTC to 2026-04-10 17:24 UTC (3 h 42 min). Honeycomb applied a manual fix, then confirmed the fix covered all impacted and potentially impacted environments and related ingest errors should no longer occur. _(machine-written, sol)_
## Timeline of updates

- **identified** 2026-04-10 13:41 UTC: We have confirmed reports of some teams getting issues ingesting their data. We have identified a probable source behind this behavior and are currently trying to correct it.
- **identified** 2026-04-10 13:46 UTC: We have further narrowed down that only teams on Classic environments are currently seeing issues. We are figuring out mitigation mechanisms at the moment.
- **identified** 2026-04-10 13:55 UTC: We've identified a manual fix and are deploying that by hand to each affected environment, while also investigating a systemic solution.
- **monitoring** 2026-04-10 14:19 UTC: We've applied the manual fix to nearly all affected datasets (less than 1% remaining). The systemic solution is still in progress.
- **monitoring** 2026-04-10 14:32 UTC: The manual fix has been applied to all environments.
- **monitoring** 2026-04-10 15:21 UTC: We are continuing to work on the systemic solution and monitor. We'll leave the incident open until we're able to confirm the issue won't recur.
- **resolved** 2026-04-10 17:24 UTC: We can confirm that the fix was applied uniformly to all impacted and potentially impacted environments; no teams should see ingest errors related to this issue anymore.

## Rewindex changes for this incident

- 2026-04-10 13:41 UTC: [Major incident: Ingest issues for some customers](https://rewindex.com/change/i62ee27a3652868.md)


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Canonical: https://rewindex.com/company/honeycomb/incidents/wqk8nwp23ncz · Markdown: https://rewindex.com/company/honeycomb/incidents/wqk8nwp23ncz.md · JSON: https://rewindex.com/api/v1/companies/honeycomb/incidents/wqk8nwp23ncz · Generated 2026-10-18T12:42:04.916Z