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CompaniesGorgiasMonthly reportsMay 2025

Gorgias in May 2025: incidents, uptime and changes

11incidents posted
8labelled major or critical
94.36%free of major/critical
94.36%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 41 h 54 min, incident time 41 h 54 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 1 · Major 7 · Minor 3

Major and critical incidents 8

IncidentImpactStartedDurationStatusDay
Temporary disruption in ticket auto-taggingCritical0 minresolved05-20
AI Agent Channels settings downMajor0 minresolved05-01
Issue receiving emails for some customers using legacy forwarding rulesMajor0 minresolved05-12
BigCommerce webhooks are downMajor12 minresolved05-12
Statistics unavailableMajor7.1 hresolved05-17
Helpdesk Access IssuesMajor3.0 hresolved05-22
Connectivity issues on AI AgentMajor25 hresolved05-27
Delays in processing incoming messagesMajor6.7 hresolved05-30

Other incidents 3

IncidentImpactStartedDurationStatusDay
Statistics not loadingMinor20 minresolved05-27
Statistics not loadingMinor32 minresolved05-27
Statistics not loadingMinor9.7 hresolved05-27

Cite this

Gorgias posted 11 status incidents in May 2025 (8 major or critical); 0 price changes and 0 notable page changes observed.

Title
Gorgias in May 2025
Vendor
Gorgias
Date
URL
https://rewindex.com/company/gorgias/2025/05

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