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Gorgias: Issue receiving emails for some customers using legacy forwarding rules

Timeline of updates

1. resolved2025-05-12 08:00 UTC

   Between May 12 and May 14, 2025, a subset of Gorgias customers experienced an issue where Gorgias did not deliver emails sent or forwarded to specific email addresses to their helpdesks. A configuration change we made disabled our ability to receive emails from certain addresses. We resolved the issue, and no data loss occurred. We successfully recovered and processed all affected emails.

From Gorgias’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Impact, status and times are the vendor’s own, as last archived. View on status.gorgias.com (opens in new tab). Gorgias profile · Recent Gorgias incidents · Markdown · JSON