# Gorgias: Issue receiving emails for some customers using legacy forwarding rules

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-05-12 08:00 UTC · Resolved: 2025-05-12 08:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.gorgias.com/incidents/vz60jjxxh8bq](https://status.gorgias.com/incidents/vz60jjxxh8bq)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Timeline of updates

- **resolved** 2025-05-12 08:00 UTC: Between May 12 and May 14, 2025, a subset of Gorgias customers experienced an issue where Gorgias did not deliver emails sent or forwarded to specific email addresses to their helpdesks. A configuration change we made disabled our ability to receive emails from certain addresses. We resolved the issue, and no data loss occurred. We successfully recovered and processed all affected emails.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/gorgias/incidents/vz60jjxxh8bq · Markdown: https://rewindex.com/company/gorgias/incidents/vz60jjxxh8bq.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/vz60jjxxh8bq · Generated 2026-10-18T10:45:05.590Z