# Gorgias in May 2025: incidents, uptime and changes

> Gorgias in May 2025: 11 incidents on its status page (8 major or critical), 94.36% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Gorgias’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/gorgias/2025/05
Last updated: 2025-06-01T00:00:00Z

- Incidents posted: 11 (major/critical: 8) · Maintenance: 0
- By vendor impact label: critical 1, major 7, minor 3
- Uptime (vendor-reported): 94.36% free of major/critical incidents, 94.36% free of any incident; outage time 41 h 54 min, incident time 41 h 54 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [April 2025](https://rewindex.com/company/gorgias/2025/04.md) · Next: [June 2025](https://rewindex.com/company/gorgias/2025/06.md) · [All months](https://rewindex.com/company/gorgias/reports.md) · [Gorgias](https://rewindex.com/company/gorgias.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Temporary disruption in ticket auto-tagging](https://rewindex.com/company/gorgias/incidents/77czz0sty6f4.md) | critical | 2025-05-20 19:42 UTC | 2025-05-20 19:42 UTC | 0 min | resolved |
| [AI Agent Channels settings down](https://rewindex.com/company/gorgias/incidents/w9lr3jrsz2kf.md) | major | 2025-05-01 20:14 UTC | 2025-05-01 20:14 UTC | 0 min | resolved |
| [Issue receiving emails for some customers using legacy forwarding rules](https://rewindex.com/company/gorgias/incidents/vz60jjxxh8bq.md) | major | 2025-05-12 08:00 UTC | 2025-05-12 08:00 UTC | 0 min | resolved |
| [BigCommerce webhooks are down](https://rewindex.com/company/gorgias/incidents/0cr1nr7p0w8c.md) | major | 2025-05-12 10:50 UTC | 2025-05-12 11:02 UTC | 12 min | resolved |
| [Statistics unavailable](https://rewindex.com/company/gorgias/incidents/ywbny5tkcj0b.md) | major | 2025-05-17 07:11 UTC | 2025-05-17 14:19 UTC | 7.1 h | resolved |
| [Helpdesk Access Issues](https://rewindex.com/company/gorgias/incidents/2rfxc50n2tjr.md) | major | 2025-05-22 05:01 UTC | 2025-05-22 08:04 UTC | 3.0 h | resolved |
| [Connectivity issues on AI Agent](https://rewindex.com/company/gorgias/incidents/xgtnzp94w45p.md) | major | 2025-05-27 09:57 UTC | 2025-05-28 10:47 UTC | 25 h | resolved |
| [Delays in processing incoming messages](https://rewindex.com/company/gorgias/incidents/sqz40yjtm9hh.md) | major | 2025-05-30 22:36 UTC | 2025-05-31 05:17 UTC | 6.7 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [AI Agent Channels settings down](https://rewindex.com/company/gorgias/incidents/w9lr3jrsz2kf.md) | major | 2025-05-01 20:14 UTC | 2025-05-01 20:14 UTC | 0 min | resolved |
| [Issue receiving emails for some customers using legacy forwarding rules](https://rewindex.com/company/gorgias/incidents/vz60jjxxh8bq.md) | major | 2025-05-12 08:00 UTC | 2025-05-12 08:00 UTC | 0 min | resolved |
| [BigCommerce webhooks are down](https://rewindex.com/company/gorgias/incidents/0cr1nr7p0w8c.md) | major | 2025-05-12 10:50 UTC | 2025-05-12 11:02 UTC | 12 min | resolved |
| [Statistics unavailable](https://rewindex.com/company/gorgias/incidents/ywbny5tkcj0b.md) | major | 2025-05-17 07:11 UTC | 2025-05-17 14:19 UTC | 7.1 h | resolved |
| [Temporary disruption in ticket auto-tagging](https://rewindex.com/company/gorgias/incidents/77czz0sty6f4.md) | critical | 2025-05-20 19:42 UTC | 2025-05-20 19:42 UTC | 0 min | resolved |
| [Helpdesk Access Issues](https://rewindex.com/company/gorgias/incidents/2rfxc50n2tjr.md) | major | 2025-05-22 05:01 UTC | 2025-05-22 08:04 UTC | 3.0 h | resolved |
| [Connectivity issues on AI Agent](https://rewindex.com/company/gorgias/incidents/xgtnzp94w45p.md) | major | 2025-05-27 09:57 UTC | 2025-05-28 10:47 UTC | 25 h | resolved |
| [Statistics not loading](https://rewindex.com/company/gorgias/incidents/n424yr3wdzjd.md) | minor | 2025-05-27 16:32 UTC | 2025-05-27 16:52 UTC | 20 min | resolved |
| [Statistics not loading](https://rewindex.com/company/gorgias/incidents/2z0c9jydyw2f.md) | minor | 2025-05-27 17:17 UTC | 2025-05-27 17:49 UTC | 32 min | resolved |
| [Statistics not loading](https://rewindex.com/company/gorgias/incidents/7868wnwmq8fn.md) | minor | 2025-05-27 21:38 UTC | 2025-05-28 07:20 UTC | 9.7 h | resolved |
| [Delays in processing incoming messages](https://rewindex.com/company/gorgias/incidents/sqz40yjtm9hh.md) | major | 2025-05-30 22:36 UTC | 2025-05-31 05:17 UTC | 6.7 h | resolved |

## Cite this

Gorgias posted 11 status incidents in May 2025 (8 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/gorgias/2025/05
- Citation: Gorgias, “Gorgias in May 2025” (2025-05-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/2025/05 (CC BY 4.0).
- Markdown link: `[Gorgias: Gorgias in May 2025 (2025-05-01)](https://rewindex.com/company/gorgias/2025/05)`


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Canonical: https://rewindex.com/company/gorgias/2025/05 · Markdown: https://rewindex.com/company/gorgias/2025/05.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:34:43.238Z