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CompaniesBrazeIncidents

Braze: Issue impacting US clusters

MinorStatus: resolvedStarted Resolved (49 min)6 updatesstspg.io (opens in new tab)

Affected components: SDK Data CollectionUS 06 Cluster - SDK Data CollectionREST APIsUS 07 Cluster - REST APIsSDK Data CollectionUS 02 Cluster - SDK Data CollectionSDK Data CollectionUS 08 Cluster - SDK Data CollectionREST APIsUS 02 Cluster - REST APIsSDK Data CollectionUS 10 Cluster - SDK Data CollectionREST APIsUS 05 Cluster - Rest APIsDashboardUS 02 Cluster - DashboardREST APIsUS 04 Cluster - REST APIsREST APIsUS 06 Cluster - REST APIsREST APIsUS 03 Cluster - REST APIsREST APIsUS 01 Cluster - REST APIsSDK Data CollectionUS 01 Cluster - SDK Data CollectionSDK Data CollectionUS 05 Cluster - SDK Data CollectionSDK Data CollectionUS 04 Cluster - SDK Data CollectionSDK Data CollectionUS 07 Cluster - SDK Data CollectionREST APIsUS 08 Cluster - Rest APIsDashboardUS 01 Cluster - DashboardSDK Data CollectionUS 03 Cluster - SDK Data CollectionREST APIsUS 10 Cluster - REST APIsDashboardUS 03 Cluster - Dashboard

Timeline of updates

  1. investigating

    Braze Engineers are currently investigating increased latency in the REST APIs.

  2. investigating

    We are continuing to investigate this issue.

  3. investigating

    Braze Engineers continue to investigate increased latency in the REST APIs and SDK Data Collection across all US clusters.

  4. monitoring

    Braze REST and SDK services in the US were affected by a Cloudflare incident, for which Cloudflare has recently implemented a fix:
    https://www.cloudflarestatus.com/incidents/d9n3g1vnxdd2 (opens in new tab). We can confirm resolution and are no longer seeing latency issues.

    Customers may have experienced increased latency when making API calls. Error rates for these API services remained low despite the increased latency, with less than 0.02% failing due to a timeout.

    As our documented best practices note, customers should retry REST API calls that returned a 50x error code.
    Our SDK API will automatically retry and process all events; no events were lost.

    We will continue monitoring the situation and provide an update in 30 minutes.

  5. monitoring

    We are continuing to monitor for any further issues.

  6. resolved

    Braze Engineers have confirmed US clusters are operating within normal operational bounds. Engineers will continue to monitor service health across all US clusters. This incident has been resolved.

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Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Braze, started 2025-08-21 19:15 UTC, resolved after 49 min, 6 update(s).

Title
Issue impacting US clusters
Vendor
Braze
Date
URL
https://rewindex.com/company/braze/incidents/9tcq7g6zqlwp

Braze profileRecent Braze incidentsAll outages on August 21, 2025Braze in August 2025MarkdownJSON