Companies / ai
Grain
79incidents since 2020-08-18
24major or critical
1in the last 90 days
0silently edited or deleted
Recent notable changes
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Stuck local captures Some Grain local captures were stuck processing in a major Recording Processing incident from 2026-06-11 23:12 UTC to 2026-06-23 16:14 UTC, lasting 11 days 17 h. Grain resolved the incident and reported that all hung local captures were recovered. | Major incident | |
| Major incident: Bot failures Grain reported a major Grain Recorder outage starting 2026-06-11 15:18 UTC, with scheduled bots delayed in joining and ad-hoc bot failures caused by an upstream provider outage. The incident lasted 6 h 6 min and was resolved at 2026-06-11 21:24 UTC, with no further bot-service degradation observed. | Major incident | |
| Major incident: Bot Recording Failures Grain Recorder had a major outage causing delayed bot joins and recording failures due to an upstream provider outage. It started at 2026-06-02 15:20 UTC and was resolved at 2026-06-03 16:49 UTC, lasting 25 h 29 min. Recordings stuck in processing required manual recovery; Grain confirmed all successfully captured recordings were recovered. | Major incident | |
| Critical incident: Failure to start recordings Grain Recorder had a critical outage affecting new bot recordings and local capture, starting 2026-03-24 15:32 UTC and resolved at 2026-03-24 19:58 UTC after 4 h 25 min. Grain attributed failures to an upstream provider outage and switched regions; instability ended, but cleanup of captured, unprocessed recordings was still underway. | Major incident | |
| Major incident: Outages with upstream providers causing instability Grain reported a major outage affecting Grain Recorder and Recording Processing from 2025-10-20 13:09 UTC to 2025-10-21 11:30 UTC, lasting 22 h 21 min. AWS instance-launch failures prevented scheduled and ad-hoc recorders from starting; Grain moved recording to a new AWS Region, then deployed further mitigations after patch side effects caused continued recorder failures. | Major incident | |
| Critical incident: Bots failing to join calls Grain Recorder bots could not join meetings during a critical incident from 2025-07-28 13:21 UTC to 2025-07-28 16:47 UTC, lasting 3 h 26 min. An affected upstream provider deployed mitigations; Grain reported bots joining at normal rates by 07-28 14:11 UTC and later marked the incident resolved. | Major incident | |
| Major incident: High Rate of Recorder Failure Grain Recorder experienced a major outage starting 2025-03-19 17:22 UTC, with failures scheduling and booting new recorders; some meetings may not have been captured. Mitigation initially stabilized recording, but errors rose again. The incident was resolved at 2025-05-29 16:24 UTC, with a recorded duration of 70 days 23 h. | Major incident | |
| Major incident: Recorder scaling issues Grain Recorder had a major degradation starting 2024-06-07 15:24 UTC, lasting 2 h 53 min until resolution at 2024-06-07 18:17 UTC. Recorder service scaling issues caused some bots to fail to join calls in a timely manner; Grain deployed a fix and reported no further issues. | Major incident | |
| Major incident: Issues with Meet calls Grain Recorder’s Meet recordings failed to capture video and speaker change events in a major incident starting 2024-05-21 15:44 UTC. A fix was deployed by 05-22 00:30 UTC; Grain reported no further issues and marked it resolved at 2024-06-07 18:18 UTC, with a recorded duration of 17 days 2 h. | Major incident | |
| Major incident: Application instability Grain Web App experienced major application instability with a high rate of errors after a recent code deploy, from 2024-01-19 17:18 UTC to 2024-01-19 18:43 UTC (1 h 25 min). The team issued a hot patch and marked the incident resolved after observing no further instability. | Major incident |
Full Grain change timeline, with diffs →
Status incident history
Grain status incidents per year
Data table
| Year | Incidents | Major/critical |
|---|---|---|
| 2020 | 7 | 3 |
| 2021 | 7 | 2 |
| 2022 | 12 | 3 |
| 2023 | 20 | 6 |
| 2024 | 10 | 3 |
| 2025 | 12 | 3 |
| 2026 | 11 | 4 |
Incidents per month, last 36 months
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Data table
| Month | Impact | Incidents |
|---|---|---|
| 2023-10 | minor | 1 |
| 2023-11 | critical | 1 |
| 2023-11 | minor | 2 |
| 2023-12 | critical | 1 |
| 2024-01 | major | 1 |
| 2024-01 | minor | 1 |
| 2024-01 | none | 1 |
| 2024-02 | minor | 1 |
| 2024-05 | major | 1 |
| 2024-06 | major | 1 |
| 2024-08 | minor | 1 |
| 2024-08 | none | 1 |
| 2024-09 | none | 1 |
| 2024-10 | none | 1 |
| 2025-01 | minor | 2 |
| 2025-02 | minor | 1 |
| 2025-03 | major | 1 |
| 2025-05 | none | 1 |
| 2025-06 | minor | 1 |
| 2025-07 | critical | 1 |
| 2025-08 | minor | 1 |
| 2025-09 | minor | 1 |
| 2025-10 | major | 1 |
| 2025-11 | minor | 2 |
| 2026-03 | critical | 1 |
| 2026-03 | minor | 1 |
| 2026-05 | minor | 2 |
| 2026-06 | major | 3 |
| 2026-06 | minor | 1 |
| 2026-06 | none | 2 |
| 2026-09 | minor | 1 |
Silent edits
No silent edits or deletions detected for Grain yet. We compare every 10-minute snapshot of each incident.
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Pricing, trust and legal pages
Page snapshot history
Data table
| Date | Page | Change |
|---|---|---|
| 2026-10-17 | Trust / security | baseline |
| 2026-10-17 | Privacy policy | baseline |
| 2026-10-17 | Terms of service | baseline |
| 2026-10-17 | Trust / security | baseline |
| 2026-10-17 | Pricing | baseline |
| Page | URL | Versions | Last changed | Last fetched OK | History |
|---|---|---|---|---|---|
| Privacy policy | grain.com/privacy (opens in new tab) | 1 | 2026-10-17 | 2026-10-17 | none yet |
| Terms of service | grain.com/terms (opens in new tab) | 1 | 2026-10-17 | 2026-10-17 | none yet |
| Pricing | grain.com/pricing (opens in new tab) | 1 | 2026-10-17 | 2026-10-17 | none yet |
| Trust / securitypartial | trust.grain.com (opens in new tab) | 2 | 2026-10-17 | 2026-10-17 | none yet |
No changes since the first snapshot. Each change links to its diff: the changed passages with a few words of context, never a full copy of the page.
Incident timeline
Latest 79 of 79 incidents. Full list: last 90 days · JSON · Markdown