# Grain

- Domain: grain.com · Category: ai
- Status page: https://status.grain.com (polled every 10 minutes; now operational)
- Incidents archived: 79 (24 major/critical, 17 maintenances), history since 2020-08-18
- Last 90 days: 1 incidents; open now: 0
- Silently edited or deleted incidents: 0

## Incidents by year

| Year | Incidents | Major/critical | Maintenance | Median duration |
| --- | --- | --- | --- | --- |
| 2020 | 7 | 3 | 3 | 6.3 h |
| 2021 | 7 | 2 | 0 | 7.1 h |
| 2022 | 12 | 3 | 0 | 15 h |
| 2023 | 20 | 6 | 4 | 6.7 h |
| 2024 | 10 | 3 | 1 | 6.6 h |
| 2025 | 12 | 3 | 2 | 25 h |
| 2026 | 11 | 4 | 7 | 8.1 h |

## Pricing

_No structured pricing extracted yet._

## Recent notable changes

| When (UTC) | Change | Summary |
| --- | --- | --- |
| 2026-06-11 23:12 UTC | [Major incident: Stuck local captures](https://rewindex.com/change/i22f1569b71239a.md) | Some Grain local captures were stuck processing in a major Recording Processing incident from 2026-06-11 23:12 UTC to 2026-06-23 16:14 UTC, lasting 11 days 17 h. Grain resolved the incident and reported that all hung local captures were recovered. |
| 2026-06-11 15:18 UTC | [Major incident: Bot failures](https://rewindex.com/change/i2a189f875e46da.md) | Grain reported a major Grain Recorder outage starting 2026-06-11 15:18 UTC, with scheduled bots delayed in joining and ad-hoc bot failures caused by an upstream provider outage. The incident lasted 6 h 6 min and was resolved at 2026-06-11 21:24 UTC, with no further bot-service degradation observed. |
| 2026-06-02 15:20 UTC | [Major incident: Bot Recording Failures](https://rewindex.com/change/id83e54a8842403.md) | Grain Recorder had a major outage causing delayed bot joins and recording failures due to an upstream provider outage. It started at 2026-06-02 15:20 UTC and was resolved at 2026-06-03 16:49 UTC, lasting 25 h 29 min. Recordings stuck in processing required manual recovery; Grain confirmed all successfully captured recordings were recovered. |
| 2026-03-24 15:32 UTC | [Critical incident: Failure to start recordings](https://rewindex.com/change/iedf3307e526801.md) | Grain Recorder had a critical outage affecting new bot recordings and local capture, starting 2026-03-24 15:32 UTC and resolved at 2026-03-24 19:58 UTC after 4 h 25 min. Grain attributed failures to an upstream provider outage and switched regions; instability ended, but cleanup of captured, unprocessed recordings was still underway. |
| 2025-10-20 13:09 UTC | [Major incident: Outages with upstream providers causing instability](https://rewindex.com/change/i345276ad69c1da.md) | Grain reported a major outage affecting Grain Recorder and Recording Processing from 2025-10-20 13:09 UTC to 2025-10-21 11:30 UTC, lasting 22 h 21 min. AWS instance-launch failures prevented scheduled and ad-hoc recorders from starting; Grain moved recording to a new AWS Region, then deployed further mitigations after patch side effects caused continued recorder failures. |
| 2025-07-28 13:21 UTC | [Critical incident: Bots failing to join calls](https://rewindex.com/change/i759fd7ff4ff7c1.md) | Grain Recorder bots could not join meetings during a critical incident from 2025-07-28 13:21 UTC to 2025-07-28 16:47 UTC, lasting 3 h 26 min. An affected upstream provider deployed mitigations; Grain reported bots joining at normal rates by 07-28 14:11 UTC and later marked the incident resolved. |
| 2025-03-19 17:22 UTC | [Major incident: High Rate of Recorder Failure](https://rewindex.com/change/ic815891f73d2e2.md) | Grain Recorder experienced a major outage starting 2025-03-19 17:22 UTC, with failures scheduling and booting new recorders; some meetings may not have been captured. Mitigation initially stabilized recording, but errors rose again. The incident was resolved at 2025-05-29 16:24 UTC, with a recorded duration of 70 days 23 h. |
| 2024-06-07 15:24 UTC | [Major incident: Recorder scaling issues](https://rewindex.com/change/i7e0103ce6e6c26.md) | Grain Recorder had a major degradation starting 2024-06-07 15:24 UTC, lasting 2 h 53 min until resolution at 2024-06-07 18:17 UTC. Recorder service scaling issues caused some bots to fail to join calls in a timely manner; Grain deployed a fix and reported no further issues. |
| 2024-05-21 15:44 UTC | [Major incident: Issues with Meet calls](https://rewindex.com/change/ifb8d48f5cc7c39.md) | Grain Recorder’s Meet recordings failed to capture video and speaker change events in a major incident starting 2024-05-21 15:44 UTC. A fix was deployed by 05-22 00:30 UTC; Grain reported no further issues and marked it resolved at 2024-06-07 18:18 UTC, with a recorded duration of 17 days 2 h. |
| 2024-01-19 17:18 UTC | [Major incident: Application instability](https://rewindex.com/change/ic7d331bb851fc9.md) | Grain Web App experienced major application instability with a high rate of errors after a recent code deploy, from 2024-01-19 17:18 UTC to 2024-01-19 18:43 UTC (1 h 25 min). The team issued a hot patch and marked the incident resolved after observing no further instability. |

Full timeline: [Grain changes](https://rewindex.com/company/grain/changes.md)
## Silent edits and deletions

_None._

## Page change history

| Page | URL | Versions | Last changed (UTC) | History |
| --- | --- | --- | --- | --- |
| Privacy policy | [https://grain.com/privacy](https://grain.com/privacy) | 1 | 2026-10-17 |  |
| Terms of service | [https://grain.com/terms](https://grain.com/terms) | 1 | 2026-10-17 |  |
| Pricing | [https://grain.com/pricing](https://grain.com/pricing) | 1 | 2026-10-17 |  |
| Trust / security | [https://trust.grain.com](https://trust.grain.com) | 2 | 2026-10-17 |  |

_No page changes since the first snapshot._

## Latest 79 incidents

| Started (UTC) | Incident | Impact | Duration | Edited |
| --- | --- | --- | --- | --- |
| 2026-09-16 20:48 UTC | [Transcription Provider Outage](https://stspg.io/1glm21ry6qr7) | minor | 8.1 h |  |
| 2026-06-26 19:45 UTC | [Bot Delays and Failures](https://stspg.io/1kpd20tdwdpy) | none | 0 min |  |
| 2026-06-25 18:01 UTC | [Transcript Partner Outage](https://stspg.io/yp5prkbjjfjs) | minor | 4 d |  |
| 2026-06-23 16:15 UTC | [App outage](https://stspg.io/k4svs14snmlt) | none | 6.4 h |  |
| 2026-06-11 23:12 UTC | [Stuck local captures](https://stspg.io/594qqpzfy03h) | major | 12 d |  |
| 2026-06-11 15:18 UTC | [Bot failures](https://stspg.io/fd8sv2py3911) | major | 6.1 h |  |
| 2026-06-02 15:20 UTC | [Bot Recording Failures](https://stspg.io/qvj3wxclvfhl) | major | 25 h |  |
| 2026-05-13 17:55 UTC | [Recording Processing Issues](https://stspg.io/hs95qr8q9612) | minor | 34 h |  |
| 2026-05-13 16:47 UTC | [Platform instabilitiy](https://stspg.io/x1h8t5tm6q0f) | minor | 6.1 h |  |
| 2026-03-24 15:32 UTC | [Failure to start recordings](https://stspg.io/ykw7kxw2kq20) | critical | 4.4 h |  |
| 2026-03-23 15:08 UTC | [Platform Instability](https://stspg.io/9wsf4jf3kkm5) | minor | 4 d |  |
| 2025-11-11 17:30 UTC | [Meet Recorder Partial Outage](https://stspg.io/jmt8ktq3v0jg) | minor | 6.8 h |  |
| 2025-11-06 18:45 UTC | [Incident with upstream provider causing some recorders to fail](https://stspg.io/qjmwmglq2tkx) | minor | 16 h |  |
| 2025-10-20 13:09 UTC | [Outages with upstream providers causing instability](https://stspg.io/mj55hsbxgv0m) | major | 22 h |  |
| 2025-09-09 16:56 UTC | [Recording processing delay](https://stspg.io/91v90nnglxmv) | minor | 25 h |  |
| 2025-08-27 17:41 UTC | [Recording Processing instability](https://stspg.io/pn8bbthkxw0k) | minor | 9 d |  |
| 2025-07-28 13:21 UTC | [Bots failing to join calls](https://stspg.io/r2jhjqd721bg) | critical | 3.4 h |  |
| 2025-06-12 19:35 UTC | [Outages with Upstream Providers causing instability](https://stspg.io/l38yxyknr9ww) | minor | 2.1 h |  |
| 2025-05-18 21:30 UTC | [MS Calendar Sync Outage](https://stspg.io/g23y1vmg1mg4) | none | 0 min |  |
| 2025-03-19 17:22 UTC | [High Rate of Recorder Failure](https://stspg.io/y329z6pjzzj9) | major | 71 d |  |
| 2025-02-07 18:44 UTC | [Application Instability](https://stspg.io/lgx37dzlmfdf) | minor | 40 d |  |
| 2025-01-08 04:45 UTC | [Application Instability](https://stspg.io/y4ly96wz6rdw) | minor | 8 d |  |
| 2025-01-03 17:33 UTC | [Transcript Processing Delays](https://stspg.io/t394wp9qq621) | minor | 31 d |  |
| 2024-10-29 17:20 UTC | [Marketing page offline](https://stspg.io/fwmkgtxcbvyt) | none | 22 h |  |
| 2024-09-16 14:49 UTC | [Transcription partner incident causing recording processing delays](https://stspg.io/tmvgtfz1p938) | none | 7.1 h |  |
| 2024-08-22 21:38 UTC | [Recorder failing to record some calls](https://stspg.io/tk04hgkyqpxx) | none | 18 h |  |
| 2024-08-06 16:43 UTC | [Transcription failures](https://stspg.io/w58rjd8qlcf1) | minor | 3.1 h |  |
| 2024-06-07 15:24 UTC | [Recorder scaling issues](https://stspg.io/0bk40w55gr9q) | major | 2.9 h |  |
| 2024-05-21 15:44 UTC | [Issues with Meet calls](https://stspg.io/89phrjdp9x0w) | major | 17 d |  |
| 2024-02-23 16:14 UTC | [Bots failing to join calls](https://stspg.io/tzfgyqzwmbg6) | minor | 6.2 h |  |
| 2024-01-29 17:35 UTC | [MS Teams Audio Issues](https://stspg.io/l91z8kxvvj4q) | minor | 25 d |  |
| 2024-01-19 17:18 UTC | [Application instability](https://stspg.io/b8xgnct5kcnp) | major | 1.4 h |  |
| 2024-01-04 19:18 UTC | [Transcription failures](https://stspg.io/r68tkrsznwgf) | none | 4.1 h |  |
| 2023-12-19 15:33 UTC | [Zoom join failures](https://stspg.io/vwxyhpkrnp6b) | critical | 31 d |  |
| 2023-11-28 18:34 UTC | [Audio corruption on some recordings](https://stspg.io/qsx9w403y5c9) | critical | 21 d |  |
| 2023-11-28 17:41 UTC | [Elevated failure rates with ad-hoc recording sessions](https://stspg.io/llckptjwlvgw) | minor | 22 h |  |
| 2023-11-03 14:32 UTC | [App instability due to performance issues](https://stspg.io/yr628g8w9qw6) | minor | 14 min |  |
| 2023-10-16 16:25 UTC | [Servers experiencing elevated load](https://stspg.io/t1246l9mjnq2) | minor | 25 h |  |
| 2023-09-28 16:32 UTC | [Elevated MS Teams errors](https://stspg.io/l2ty7z5crzl1) | minor | 31 h |  |
| 2023-09-21 14:26 UTC | [Issues syncing Google calendars](https://stspg.io/m7p0vmxfp359) | minor | 1.7 h |  |
| 2023-09-08 15:13 UTC | [Recorder failing to join meetings in a timely manner](https://stspg.io/b429nfwwbnw7) | minor | 6.3 h |  |
| 2023-08-08 06:51 UTC | [Recorder failing to join some Meet meetings](https://stspg.io/y8xj92h38f09) | critical | 164 d |  |
| 2023-08-03 20:55 UTC | [Recording bot instability due to AWS outage](https://stspg.io/c7s9tb0f5v70) | minor | 19 h |  |
| 2023-07-20 13:55 UTC | [Recordings missing audio](https://stspg.io/x066qny21jrs) | none | -1976 min |  |
| 2023-07-10 05:00 UTC | [Recording Instability](https://stspg.io/p90blsl6fvtb) | none | 0 min |  |
| 2023-06-13 20:11 UTC | [AWS outage causing video processing delays](https://stspg.io/nrfkw0f9cdkn) | critical | 6.5 h |  |
| 2023-06-06 14:18 UTC | [Service Instability](https://stspg.io/mcfc9vgtbz8m) | minor | 1.3 h |  |
| 2023-05-22 13:58 UTC | [Application Outage](https://stspg.io/rjgnhw2jtffs) | minor | 3.2 h |  |
| 2023-05-10 17:12 UTC | [Application Outage](https://stspg.io/1qxvrh1ldxs9) | critical | 1.0 h |  |
| 2023-04-08 11:52 UTC | [Zoom DNS Outage causing bots to fail](https://stspg.io/t1ddcprhwxxv) | critical | 6.7 h |  |
| 2023-04-06 17:54 UTC | [Bot failing to join certain meetings](https://status.grain.com/incidents/f4b6fyx8q0fg) | minor | 6.1 h |  |
| 2023-03-08 22:08 UTC | [Uploads failing to process](https://status.grain.com/incidents/3j3j9f4cd5cs) | none | 0 min |  |
| 2023-01-24 22:11 UTC | [Zoom Bot failing to join meetings](https://status.grain.com/incidents/ddhdcf81kbq5) | minor | 8 d |  |
| 2022-10-03 02:50 UTC | [Upstream Zoom issues causing the Grain Recorder to fail to join meetings](https://status.grain.com/incidents/0p76vdzpkdjn) | major | 14 h |  |
| 2022-09-21 15:20 UTC | [Upstream Zoom DNS Issues causing Recording Bot failures](https://status.grain.com/incidents/5dnqmk588spd) | minor | 11 d |  |
| 2022-08-19 16:00 UTC | [Downtime incident](https://status.grain.com/incidents/12ffmswzywwk) | none | 0 min |  |
| 2022-08-19 13:30 UTC | [Web app not loading](https://status.grain.com/incidents/k36psv3xw5wj) | critical | 9 min |  |
| 2022-08-18 16:00 UTC | [Grain Recorder failed to join meetings](https://status.grain.com/incidents/9p9pzksmdwqs) | none | 0 min |  |
| 2022-08-17 17:20 UTC | [Delays in highlight processing](https://status.grain.com/incidents/3cbc8rsrn2nc) | minor | 55 min |  |
| 2022-08-16 19:58 UTC | [Live transcription failing](https://status.grain.com/incidents/7zhp1b2bvjwj) | minor | 27 h |  |
| 2022-07-28 17:20 UTC | [Zoom Outage causing downstream issues](https://status.grain.com/incidents/cl7wvfzwj1cf) | none | 19 d |  |
| 2022-06-21 14:00 UTC | [Zoom API outage](https://status.grain.com/incidents/svg4h28d9zck) | none | 0 min |  |
| 2022-06-07 15:56 UTC | [Zoom App Issues](https://status.grain.com/incidents/wq78dfpltrw9) | minor | 14 d |  |
| 2022-02-01 23:07 UTC | [Desktop Notepad Bug](https://status.grain.com/incidents/9brlvb0y9rvn) | minor | 2.2 h |  |
| 2022-01-19 21:31 UTC | [Recording Service Partial Outage](https://status.grain.com/incidents/wr1zx4dvp1ht) | major | 15 h |  |
| 2021-12-20 16:58 UTC | [Calendar Syncing is down](https://status.grain.com/incidents/mj0m1chkgn23) | minor | 1.7 h |  |
| 2021-12-07 16:29 UTC | [Increased error rates from Amazon Web Services](https://status.grain.com/incidents/b11rmt8nqb9x) | major | 23 h |  |
| 2021-12-06 19:48 UTC | [Connection issue](https://status.grain.com/incidents/4z6q5mxj2ygc) | minor | 10 h |  |
| 2021-09-14 16:21 UTC | [Zoom Webhook Delays](https://status.grain.com/incidents/k00mgs613l2f) | minor | 3.9 h |  |
| 2021-09-02 21:30 UTC | [Grain Recorder failures](https://status.grain.com/incidents/5pspc764n3y8) | major | 0 min |  |
| 2021-02-08 18:59 UTC | [Zoom Live disabled](https://status.grain.com/incidents/py02jzbzm7zt) | minor | 3.1 h |  |
| 2021-02-02 20:17 UTC | [Zoom Webhook Delays](https://status.grain.com/incidents/16ybxzch1fyt) | minor | 25 h |  |
| 2020-11-25 19:20 UTC | [Highlight clips failing to process due to upstream outage](https://status.grain.com/incidents/p2vq67klskpl) | none | 11 h |  |
| 2020-10-22 16:00 UTC | [Grain Instability](https://status.grain.com/incidents/6hl6n2cyv9dp) | major | 0 min |  |
| 2020-09-30 15:11 UTC | [Zoom Webhook Delays](https://status.grain.com/incidents/061s6nqlbp7v) | minor | 5.4 h |  |
| 2020-09-10 16:15 UTC | [Significant Delays in Zoom Recording Notifications](https://status.grain.com/incidents/gfwbnjsj5r41) | minor | 6.5 h |  |
| 2020-09-09 16:36 UTC | [Significant Delays in Zoom Recording Notifications](https://status.grain.com/incidents/n1h59px7rc48) | major | 6.2 h |  |
| 2020-08-19 16:09 UTC | [Significant Delays Return in Zoom Recording Notifications](https://status.grain.com/incidents/3lh2ztfc8hjk) | minor | 5.9 h |  |
| 2020-08-18 14:15 UTC | [Significant Delays in Zoom Recording Notifications](https://status.grain.com/incidents/lbhmnb4qgqf4) | major | 8.0 h |  |


## Charts

### Chart data: Grain status incidents per year
Grey: all non-maintenance incidents. Orange: major or critical. Years before Oct 2026 come from the vendor’s own status history.

| Year | Incidents | Major/critical |
| --- | --- | --- |
| 2020 | 7 | 3 |
| 2021 | 7 | 2 |
| 2022 | 12 | 3 |
| 2023 | 20 | 6 |
| 2024 | 10 | 3 |
| 2025 | 12 | 3 |
| 2026 | 11 | 4 |

### Chart data: Incidents per month, last 36 months
By impact as reported by the vendor. Maintenance excluded.

| Month | Impact | Incidents |
| --- | --- | --- |
| 2023-10 | minor | 1 |
| 2023-11 | critical | 1 |
| 2023-11 | minor | 2 |
| 2023-12 | critical | 1 |
| 2024-01 | major | 1 |
| 2024-01 | minor | 1 |
| 2024-01 | none | 1 |
| 2024-02 | minor | 1 |
| 2024-05 | major | 1 |
| 2024-06 | major | 1 |
| 2024-08 | minor | 1 |
| 2024-08 | none | 1 |
| 2024-09 | none | 1 |
| 2024-10 | none | 1 |
| 2025-01 | minor | 2 |
| 2025-02 | minor | 1 |
| 2025-03 | major | 1 |
| 2025-05 | none | 1 |
| 2025-06 | minor | 1 |
| 2025-07 | critical | 1 |
| 2025-08 | minor | 1 |
| 2025-09 | minor | 1 |
| 2025-10 | major | 1 |
| 2025-11 | minor | 2 |
| 2026-03 | critical | 1 |
| 2026-03 | minor | 1 |
| 2026-05 | minor | 2 |
| 2026-06 | major | 3 |
| 2026-06 | minor | 1 |
| 2026-06 | none | 2 |
| 2026-09 | minor | 1 |

### Chart data: Page snapshot history
One dot per archived version. Grey = first archived (baseline), orange = text changed.

| Date | Page | Change |
| --- | --- | --- |
| 2026-10-17 | Trust / security | baseline |
| 2026-10-17 | Privacy policy | baseline |
| 2026-10-17 | Terms of service | baseline |
| 2026-10-17 | Trust / security | baseline |
| 2026-10-17 | Pricing | baseline |

---
Canonical: https://rewindex.com/company/grain · Markdown: https://rewindex.com/company/grain.md · JSON: https://rewindex.com/api/v1/companies/grain · Generated 2026-10-18T02:27:58.282Z