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Grain: High Rate of Recorder Failure

Impact: majorStatus: resolvedStarted Resolved (71 d)4 updatesSource: stspg.io (opens in new tab)
Summary

Grain Recorder experienced a major outage starting 2025-03-19 17:22 UTC, with failures scheduling and booting new recorders; some meetings may not have been captured. Mitigation initially stabilized recording, but errors rose again. The incident was resolved at 2025-05-29 16:24 UTC, with a recorded duration of 70 days 23 h.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Grain Recorder

Timeline of updates

  1. investigating

    Our recording service is experiencing a high rate of failures, causing issues with scheduling and booting up new recorders. Some meetings may not be captured.

  2. monitoring

    Mitigation efforts have brought the recording service to a stable place, we are monitoring for further issues and will be evaluating any possibilities for recovery of incorrectly handled recordings.

  3. monitoring

    We've seen another uptick in errors after the top of the hour and new mitigations are being explored.

  4. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Grain profile · Recent Grain incidents · Markdown · JSON