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Grain: Recorder failing to join meetings in a timely manner

Affected components: Grain Recorder

Timeline of updates

1. investigating2023-09-08 15:13 UTC

   Recorders are not joining meetings at the scheduled start time. The team is investigating the root cause.

2. monitoring2023-09-08 18:14 UTC

   A fix has been deployed. The root cause was found to be misconfigured auto-scaling logic leading to insufficient processing resources for scheduled bots. We are monitoring for further issues.

3. resolved2023-09-08 21:30 UTC

   The incident appears to be fully resolved at this time. Additionally monitoring has been deployed to mitigate similar failures moving forward.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Grain profile · Recent Grain incidents · Markdown · JSON