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Grain: AWS outage causing video processing delays

Impact: criticalStatus: resolvedStarted Resolved (6.5 h)3 updatesSource: stspg.io (opens in new tab)
Summary

Grain reported a critical Recording Processing incident: an Amazon outage delayed video processing from 2023-06-13 20:11 UTC to 2023-06-14 02:39 UTC, lasting 6 h 27 min. Grain reported that the Amazon outage appeared resolved and the video backlog was processing, then confirmed all systems were operating correctly.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Recording Processing

Timeline of updates

  1. investigating

    Amazon is currently experiencing an outage causing Grain video processing to be delayed. The team is monitoring the outage for potential mitigations.

  2. monitoring

    The Amazon outage appears to have been resolved and the video backlog is being processed. We are monitoring for any other issues related to the outage.

  3. resolved

    All systems are operating correctly at this time.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Grain profile · Recent Grain incidents · Markdown · JSON