# Grain: AWS outage causing video processing delays

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2023-06-13 20:11 UTC · Resolved: 2023-06-14 02:39 UTC · Duration: 6.5 h
- Updates: 3 · Affected components: Recording Processing
- [Vendor status page: https://stspg.io/nrfkw0f9cdkn](https://stspg.io/nrfkw0f9cdkn)
- [Company: Grain](https://rewindex.com/company/grain.md)

## Summary

Grain reported a critical Recording Processing incident: an Amazon outage delayed video processing from 2023-06-13 20:11 UTC to 2023-06-14 02:39 UTC, lasting 6 h 27 min. Grain reported that the Amazon outage appeared resolved and the video backlog was processing, then confirmed all systems were operating correctly. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2023-06-13 20:11 UTC: Amazon is currently experiencing an outage causing Grain video processing to be delayed. The team is monitoring the outage for potential mitigations.
- **monitoring** 2023-06-13 21:13 UTC: The Amazon outage appears to have been resolved and the video backlog is being processed. We are monitoring for any other issues related to the outage.
- **resolved** 2023-06-14 02:39 UTC: All systems are operating correctly at this time.

## Rewindex changes for this incident

- 2023-06-13 20:11 UTC: [Critical incident: AWS outage causing video processing delays](https://rewindex.com/change/i52893c3204fc83.md)


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Canonical: https://rewindex.com/company/grain/incidents/cpdy8zn20jtx · Markdown: https://rewindex.com/company/grain/incidents/cpdy8zn20jtx.md · JSON: https://rewindex.com/api/v1/companies/grain/incidents/cpdy8zn20jtx · Generated 2026-10-18T10:38:41.733Z