Grain: Audio corruption on some recordings
Grain Recorder experienced audio “popping” on some calls in a critical-impact incident starting 2023-11-28 18:34 UTC and lasting 20 days 23 h. A fix was deployed by 11-29 15:37 UTC, but affected recordings cannot be repaired. The incident was resolved at 2023-12-19 18:20 UTC, with no further instances reported since the fix.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Grain Recorder
Timeline of updates
- investigating
We have started receiving reports of audio "popping" on some recorder calls. The team is investigating the root cause and a resolutions.
- monitoring
The underlying issue has been uncovered and a fix has been deployed. We are monitoring for further issues. Unfortunately the audio on impacted recordings cannot be repaired.
- resolved
We have not seen any further instances of this issue since the fix.
Rewindex changes for this incident
- Critical incident: Audio corruption on some recordings 2023-11-28 18:34 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Grain profile · Recent Grain incidents · Markdown · JSON