Companies / Grain / incidents

Grain: Recorder failing to record some calls

Impact: noneStatus: resolvedStarted Resolved (18 h)3 updatesSource: stspg.io (opens in new tab)

Affected components: Grain Recorder

Timeline of updates

  1. monitoring

    An issue has been identified that cause recorder to fail to detect other participants on the call. This resulted in the recorder not starting to record and timing out after 10 minutes. A fix has been deployed and we are monitoring for further issues.

  2. monitoring

    The scope of this outage was limited to Google Meet calls. We are continuing to see the recording failure rate return to expected levels.

  3. resolved

    Since the fix we have not observed any further elevated error rates.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Grain profile · Recent Grain incidents · Markdown · JSON