Grain: Zoom join failures
Grain reported a critical outage starting 2023-12-19 15:33 UTC: Zoom blocked Grain Recorder from joining approximately 75% of calls. A temporary mitigation appeared successful; Grain later worked with Zoom to deploy a proper fix, reporting no further issues. The incident was resolved 2024-01-19 17:40 UTC, with a recorded duration of 31 days 2 h.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Grain Recorder
Timeline of updates
- investigating
Zoom has started blocking our Recorder from joining calls. We are in discussion with Zoom and we are attempting to work around the issue.
- investigating
We are on a conference call with Zoom engineers trying to work around the issue
- investigating
We've rolled out a potential short term mitigation and we're monitoring the solution.
- monitoring
Our temporary mitigation continues to appear to be successful. Zoom is still investigating the source of the issue as it appears to be a bug on their end causing our bot to be rejected by ~75% of calls. They have proposed a fix that we will be testing over the next 24 hours.
- resolved
The team worked with Zoom over the holidays to deploy a proper fix. No further issues have been observed.
Rewindex changes for this incident
- Critical incident: Zoom join failures 2023-12-19 15:33 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Grain profile · Recent Grain incidents · Markdown · JSON