Companies / comms

MessageBird (Bird)

bird.comStatus page: status.bird.comNow: operational since 2026-10-17
682incidents since 2016-06-04
131major or critical
11in the last 90 days
0silently edited or deleted

Recent notable changes

When (UTC)ChangeKind
Major incident: Connectors failing for some customers.
MessageBird (Bird) reported a major outage affecting Connectors and CRM - Connectors for some customers in Asia (India), Europe and US (West). It started at 2026-08-06 17:05 UTC and was resolved at 2026-08-06 22:08 UTC, lasting 5 h 3 min. A fix was implemented, but the root cause was not disclosed.
Major incident
Major incident: Database Issue Causing Platform Performance DegradationMajor incident
Critical incident: High response times for analytics in US westMajor incident
Major incident: Intermittent issues installing WhatsApp channelsMajor incident
Major incident: Slow processing of messages through ViberMajor incident

Full MessageBird (Bird) change timeline, with diffs →

Status incident history

MessageBird (Bird) status incidents per year
020406080100120140↑ incidents201620172018201920202021202220232024202520267813268214512052969934
Grey: all non-maintenance incidents. Orange: major or critical. Years before Oct 2026 come from the vendor’s own status history.
Data table
YearIncidentsMajor/critical
201670
201780
2018132
2019268
20208215
202114529
202212026
20235213
20249624
20259911
2026343
Incidents per month, last 36 months
By impact as reported by the vendor. Maintenance excluded.
Data table
MonthImpactIncidents
2023-10major2
2023-10minor3
2023-10none4
2023-11minor4
2023-11none5
2023-12minor1
2023-12none1
2024-01minor2
2024-01none2
2024-02minor5
2024-02none4
2024-03critical1
2024-03major1
2024-03minor4
2024-03none4
2024-04major4
2024-04minor5
2024-05minor2
2024-05none1
2024-06critical1
2024-06minor7
2024-07critical3
2024-07minor5
2024-07none2
2024-08critical1
2024-08major1
2024-08minor3
2024-08none1
2024-09critical1
2024-09minor4
2024-09none1
2024-10major3
2024-10minor2
2024-10none2
2024-11critical1
2024-11major4
2024-11minor6
2024-11none2
2024-12critical2
2024-12major1
2024-12minor4
2024-12none4
2025-01minor3
2025-01none10
2025-02minor1
2025-02none7
2025-03critical2
2025-03minor1
2025-03none9
2025-04major5
2025-04minor3
2025-04none4
2025-05minor6
2025-05none4
2025-06minor4
2025-06none2
2025-07major1
2025-07minor4
2025-07none4
2025-08major1
2025-08minor1
2025-08none1
2025-09minor3
2025-09none1
2025-10major1
2025-10minor7
2025-10none2
2025-11major1
2025-11minor7
2025-12minor3
2025-12none1
2026-01critical1
2026-01major1
2026-01minor1
2026-01none1
2026-02none3
2026-03minor4
2026-04minor1
2026-05minor3
2026-05none2
2026-06minor2
2026-06none2
2026-07minor2
2026-07none1
2026-08major1
2026-08minor1
2026-09minor4
2026-09none2
2026-10minor2

Silent edits

No silent edits or deletions detected for MessageBird (Bird) yet. We compare every 10-minute snapshot of each incident.

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Pricing, trust and legal pages

Page snapshot history
PricingPrivacy policySubprocessorsTrust / security26Jul2Aug91623306Sep1320274Oct11182026-10-17 Privacy policy: baseline2026-10-17 Subprocessors: baseline2026-10-17 Pricing: baseline2026-10-17 Trust / security: baseline
One dot per archived version. Grey = first archived (baseline), orange = text changed.
Data table
DatePageChange
2026-10-17Privacy policybaseline
2026-10-17Subprocessorsbaseline
2026-10-17Pricingbaseline
2026-10-17Trust / securitybaseline
PageURLVersionsLast changedLast fetched OKHistory
Privacy policybird.com/privacy12026-10-172026-10-17none yet
Subprocessorsbird.com/legal/subprocessors12026-10-172026-10-17none yet
Pricingbird.com/pricing12026-10-172026-10-17none yet
Trust / securitybird.com/trust12026-10-172026-10-17none yet

No changes since the first snapshot. Each change links to its diff: the changed passages with a few words of context, never a full copy of the page.

Incident timeline

Latest 100 of 682 incidents. Full list: last 90 days · JSON · Markdown

Started (UTC)IncidentImpactDuration
Bird.com Platform: Increased 5xx errors and delivery deliaysminor53 min
Increased delivery latency for SMS serviceminor47 min
Increased Error rates on USA Bird Platform APIminor19 min
Flow Logs failures in EUminor3.5 h
Elevated processing delays — US regionnone1.5 h
Elevated API errors and voice call setup failures (US)minor1.4 h
Incoming calls to UK with one-way audiominor5 d
SMS processing disruptionnone0 min
Inbox — Service Outageminor5.2 h
Connectors failing for some customers.major5.0 h
Dashboard Search Indexing Issuenone2.6 h
Delay in processing Message & Contact Objects - Impact limited to customer hosted on us-west-1 regionminor2.3 h
Journeys failure rate increaseminor23 min
WhatsApp message delivery issuesminor4.2 h
Flows and Journeys unable to retrieve the Message Body for Conversation Messagesnone49 min
Increase of delivery latency for SMS messagesnone1.7 h
Conversations data processing is behindminor50 min
Overview pages and Search downnone10 min
Issues Listing Journeys in UI [EU]none2.0 h
Journey Processing Delays [EU]minor36 min
SMS delivery interruption - Netherlands - KPN 20408minor8 d
Elevated Errors with Conversations APIminor1.5 h
Wait step in automations having degraded performanceminor2.7 h
New campaign activation failures in EP marketing suiteminor2.3 h
Failures adding contacts to listsminor47 min
Delays processing flow events in AP - south 1minor2.1 h
Delays in processing a subset of flows & journeys contact-added-to-list triggersminor1.3 h
MMS service is currently experiencing issues delivering to US numbersnone1.7 h
Data Platform Degraded Performance - US-WEST regionnone0 min
Scheduled campaigns sent immediatelynone-134 min
Database Issue Causing Platform Performance Degradationmajor2.2 h
High response times for analytics in US westcritical4.4 h
Errors receiving image messages on Whatsapp channels since about 12pm UTCminor7 min
Errors receiving image messages on Whatsapp channelsnone3.0 h
Email data delayminor3.1 h
Degrade performance with Contactsminor17 h
Degrade performance with Contactsminor17 min
Failures executing journeys, processing contact events, segmentation and campaignsnone26 min
[EU and AP only] Missing contacts in some segments using contact eventsminor3.1 h
Intermittent issues installing WhatsApp channelsminor7 d
Failures executing journeys, processing contact events, segmentation and campaignsminor7.7 h
Intermittent delays processing WhatsApp messages (Connectivity Platform)minor57 min
Intermittent issues installing WhatsApp channelsmajor47 h
Issue creating new workspacesminor37 min
Flows - elevated error ratesminor25 min
Delay in WhatsApp message status updatesminor14 min
Failures sending Viber messagesnone50 min
[Connectivity Platform] Conversations API seeing some errors with increased latencyminor1.0 h
Some contact creation and updates experienced failuresminor-1900 min
Slow processing of messages through Vibermajor3 d
Issue creating new workspacesnone4.1 h
Intermittent HTTP 403 errors on multiple API endpointsminor7.3 h
[US West] Data Processing Delays - Reporting Affectedminor2.2 h
AI employees are failing to respond to conversationsminor51 min
Delays processing incoming conversation messagesminor2.5 h
Failures publishing new Flows versionsminor1.2 h
Campaign sending failures using communication attributesminor39 min
Campaign metrics are delayedminor1.0 h
Lists & Segments page not loadingminor56 min
Issue collecting tracking eventsnone0 min
Delays in sending WhatsApp messagesnone0 min
Missing message failure dataminor2.6 h
Metrics and contact data are unavailable in us west-1major1.0 h
Campaign metrics not availiableminor1.5 h
List View Pages Loading Issuesmajor30 min
Flows: HTTP Endpoint outage (us-west-1)none0 min
Incoming emails are not creating tickets on Inboxnone53 min
Messaging analytics in Europe are delayedminor27 min
CSV Imports are failingminor54 min
Incoming SMS delivery interruption - United Statesnone0 min
Search through list of Marketing Campaigns not workingnone4.8 h
Data Processing Delays - Contact Ingestion and Analytics Delays (US West only)minor1.0 h
Elevated API Errors with Conversations APIminor47 h
Issues with delivering WhatsApp messagesminor18 h
SMS delivery interruption - Netherlands - Odido 20416none4.1 h
SMS service is experiencing problemsminor2.4 h
Delay in WhatsApp template approvalsnone7 d
10DLC SMS linking/activating - United States - All Operatorsminor33 d
SMS delivery delays - United States - T-Mobile 310160minor2.9 h
Failing WhatsApp Carousel Templatesnone21 h
AI Agents: Some agents losing context about current conversationminor34 d
Issue creating WhatsApp channelnone23 h
Incoming SMS delivery interruption - United Statesnone4 min
SMS delivery delays - Azerbaijan Naxtel 400006minor33 d
SMS delivery delays - Costa Rica - Claro and VIVAminor12 min
SMS delivery interruption - Mexico- AT&T All Networksminor2 d
Delays in Inbox ticket processingminor1.9 h
SMS delivery interruption - Mexico- Telefonica 33403- 334030none0 min
Message Delivery Delays – Spain and Portugalmajor48 h
SMS delivery delays - Russia -Beeline 250099major2 d
SMS delivery delays - Russia - T2 250020major2 d
SMS delivery delays - [Russian- Gazprombank Mobile 250045major2 d
SMS delivery delays - Mexico- Telefonica 334030minor4.5 h
Failed to send messagesmajor0 min
SMS delivery delays - United States - T-Mobilenone12 d
SMS delivery interruption - United States - T-Mobileminor13 h
CSV imports screen for Contacts appears to get stuck on the "Finish" stepnone3 d
SMS delivery interruption - Zambia - Airtelnone0 min
Whatsapp templates status issuesminor3 d
SMS enabled numbers marked as unhealthynone3.5 h