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MessageBird (Bird): Flow Logs failures in EU

Affected components: Engagement Platform / CRM - Flows - EuropeFlows - Europe

Timeline of updates

1. investigating2026-09-21 18:08 UTC

   We are currently investigating an issue in EU that is causing some flows to fail.

2. investigating2026-09-21 18:12 UTC

   We are continuing to investigate this issue.

3. investigating2026-09-21 18:13 UTC

   The current failure is in log retrieval not flow runs. Flows are running with out impact. Logs are failing to load upon request.

4. identified2026-09-21 19:09 UTC

   We have identified the issue and are testing a fix. We expect logs to be available again with in an hour.

5. monitoring2026-09-21 21:30 UTC

   A fix has been implemented and we are monitoring the results.

6. resolved2026-09-21 21:36 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). MessageBird (Bird) profile · Recent MessageBird (Bird) incidents · Markdown · JSON